Service Business (5 cr)
Code: V1593-3002
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
22.01.2020 - 31.03.2020
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Campus
Laurea Tikkurila
Teaching languages
- English
- Finnish
Seats
20 - 40
Degree programmes
- Kauneudenhoitoalan koulutus (SKV2), Laurea Tikkurila (Finnish)
Teachers
- Auli Hietanen
- Jussi Järvi
Teacher in charge
Jussi Järvi
Groups
-
SKV218SNKauneudenhoitoalan koulutus, päivätoteutus, S18, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Content and scheduling
•combine the ethical principles of developing services in society
•service idea and its implementation plan
•create networks and develop service operations
•determine the basic elements of service marketing
•understand how value is created to the customers through service
Grading scale
Approved/Failed