Study Guide

Learning outcomes

The student is able to
- communicate in English in a professional way in his/her own field of study
- apply intercultural management into practice
- apply intercultural theories into practice
- plan and develop services by applying service design thinking

Teaching methods

**Retake exam dates: 28 November 2019, 16 January 2020**

This study unit is carried out mainly virtually (weeks 35-46), but it has two contact sessions during the autumn:
30 August
25 October
The rest of the time is work in teams by employing Laurea's learning approach, Learning by Developing. This means that students might need to work even face to face to boost their teamwork.
Students will work on developing new service ideas for clients by implementing Design Thinking and intercultural theories.
The study unit integrates English language studies, following the Learning by Developing learning model.

Location and time

This study unit is carried out mainly virtually (weeks 35-46), but it has two contact sessions during the autumn:
30 August
25 October
You need to be present in both sessions.

Learning materials and recommended literature

Design Thinking material, books on the topic are available at the library
Intercultural theory books

Co-operation with working life and/or RDI

You will develop new service ideas for your client.
We cooperate with the project VISIT.

Important dates

Contact sessions:
30 August
25 October

Forms of internationality

VISIT

Students workload

10 ECTS= 270 hours of work per student

Grading scale

H-5

Evaluation methods and criteria

The study unit employs Learning by Developing, which means that the evaluation considers both the study process as well as end results. The student's English competence influences the grade as well. Students get individual grades from the study unit.
Late or missing returns from tasks influence the grade.
CEFR https://www.coe.int/en/web/common-european-framework-reference-languages/table-1-cefr-3.3-common-reference-levels-global-scale
information on criteria on language skills

Evaluation criteria, fail (0)

Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, satisfactory (1-2)

Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, good (3-4)

Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, excellent (5)

Laurea's common evaluation criteria for Bachelor students
plus Language skills