Operating Environment in a Service Company (5 cr)
Code: A9129-3009
General information
Enrollment
23.11.2020 - 29.11.2020
Timing
31.03.2021 - 23.05.2021
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
RDI proportion
4 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
10 - 20
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Mervi Niemelä
Teacher in charge
Leila Jaakkola
Groups
-
MSA220KNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K20, Leppävaara
Learning outcomes
The student is able to
- interpret the operating environment of the hospitality sector and identify the changes in it
- recognize value chains and value networks
Grading scale
H-5