Customer Relationship Management (5 cr)
Code: A9126-3007
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
31.08.2020 - 13.11.2020
Number of ECTS credits allocated
5 op
Virtual proportion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Laurea Leppävaara, service
Teaching languages
- Finnish
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Minna Fred
Teacher in charge
Minna Fred
Groups
-
MLA219SA
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5