Customer-Oriented Services (5 cr)
Code: A9125-3014
General information
Enrollment
24.05.2021 - 30.05.2021
Timing
27.10.2021 - 19.12.2021
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
RDI proportion
2 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
13 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Heidi Vähänikkilä
Teacher in charge
Heidi Vähänikkilä
Groups
-
MSA221SNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
Grading scale
H-5