Basic Premises of Customer Work in the Social Care Sector (5 cr)
Code: V1472-3004
General information
Enrollment
24.05.2021 - 30.05.2021
Timing
01.08.2021 - 14.10.2021
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
RDI proportion
2 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Tikkurila, sote
Campus
Laurea Tikkurila
Teaching languages
- English
Seats
20 - 25
Degree programmes
- Degree Programme in Social Services (SWV2), Laurea Tikkurila
Teachers
- Kaarina Aho
Teacher in charge
Satu Bethell
Groups
-
SWV221SNDegree Programme in Social Services, daytime studies, S21, Tikkurila
Learning outcomes
The student is able to
- identify values and ethical principles in the social care sector
- recognize the basic characteristics connected to lifespan development
- outline client relationships in the social care sector and different life situations
Teaching methods
The course includes workshops, group work and a small project work.
The aspects of LbD-method, research and development methods and counselling and communication practices will all be integrated.
Location and time
A more detailed schedule for the course is available in Pakki and Optima. Contact lessons at the Tikkurila Campus. Project implementations will be at the various partner organizations.
Learning materials and recommended literature
Supportive study material will be given out in the beginning of the course.
Alternative completion methods of implementation
Students are entitled for accreditation of this course by demonstrating their competence in basic premises within the field of social care practice.
The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit. For further information visit Link.
Co-operation with working life and/or RDI
There is an LbD-project implementation which will include entrepreneurial skills in cooperation with health care providers in the area.
Students workload
Allocated Study time for the 5 cr course:
Contact lessons: 30 hours
LbD-project: 50 hours
Report: 30 hours
Reading literature: 25 hours
Content and scheduling
LbD-project will be implemented as part of the course.
Further information for students
The course requires personal attendance in contact lessons. Students are expected to attend 70% of the contact lessons.
Grading scale
H-5
Evaluation methods and criteria
PROFESSIONAL PRACTICE & KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- take responsibility for interaction with clients and co-operation partners and for responding to their needs
- anticipate his/her need for guidance
- compare and choose relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- interact with customers and/or co-operation partners
- receive guidance
- search for information in different sources
- report
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Students who have failed assignments required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.