Hospitality Management and Customer Understanding (10 cr)
Code: PH00BN93-3003
General information
- Enrollment
-
23.05.2022 - 29.05.2022
Registration for the implementation has ended.
- Timing
-
09.09.2022 - 16.12.2022
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- RDI proportion
- 5 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Teachers
- Sini Setälä
- Heidi Vähänikkilä
- Teacher in charge
- Sini Setälä
- Groups
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
- Study unit
- PH00BN93
Objective
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Location and time
In Leppävaara according to schedule. It is compulsory to be present during the first meeting.The study unit may involve visits to locations outside the campus.
Oppimateriaali ja suositeltava kirjallisuus
The material is available in Canvas.
Toteutustapa
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Evaluation scale
H-5