Tools for Visual Communication in Service Design (5 cr)
Code: A9315-3002
General information
Enrollment
23.11.2020 - 28.02.2021
Timing
15.03.2021 - 11.06.2021
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
4 op
Mode of delivery
Distance learning
Unit
Korkeakouluyksikkö D /YAMK
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
Teachers
- Tarja Chydenius
Groups
-
CYJ21KJComplementary competence (master’s studies in English), K21, Generic studies
Learning outcomes
The student is able to
- communicate and share service development ideas and objectives by using graphic software
- visualize a service development process or a service concept by using and editing computer graphics (photos, graphic elements and charts)
Teaching methods
Online learning with 4 contact sessions in Zoom.
Location and time
15.3. - 10.6.2021
Zoom sessions at 16.30 - 19.30
Thursday 25.3.
Friday 26.3.
Thursday 15.4.
Thursday 20.5.
Learning materials and recommended literature
Stickdorn & al. 2018. This is Service Design Doing.
Further sources listed in the Optima workspace.
Alternative completion methods of implementation
Acknowledgement of prior learning, to be discussed with the responsible learning facilitator.
Co-operation with working life and/or RDI
Creating visual material for the SHAPES project
https://www.laurea.fi/en/current-topics/news/shapes-project-launched-harnessing-digital-services-to-support-the-well-being-of-ageing-individuals/
Important dates
The study unit starts on March 15th, 2021 with a pretask.
See above for the Zoom sessions.
Forms of internationality
-
Students workload
Workload & assessment
5 ects = approx. 135 student working hours
All assignments are individual tasks, around 120 h
Contact sessions: 12 h
A more detailed workload per assignments is given in the Canvas workspace.
Content and scheduling
CONTENT
• Theory of visual design basics
• Basics of image editing
• Free drawing basics
• Advanced use of presentation tools
• Creating basic service design tools such as journey maps, persona cards, blueprints, stakeholder maps, prototypes
Grading scale
Approved/Failed
Evaluation methods and criteria
Assessment and feedback by the learning facilitators and peer assessment.
See criteria below.
Evaluation criteria, approved/failed
All assignments need to be handed in and pass the follwoing criteria:
1. The assginment output corresponds to the assignment brief technically and content-wise
2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
3. All design choices are well justifyed
4. The final output is technically of high-quality and manifests at least moderate creativity
5. The effort reflects the timely input allocated for the assignment.