Developing Service Systems (10 cr)
Code: A9146-3014
General information
Enrollment
29.11.2021 - 05.12.2021
Timing
10.01.2022 - 18.03.2022
Number of ECTS credits allocated
10 op
Virtual proportion
1 op
RDI proportion
2 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Anikó Lehtinen
- Henry Lybäck
Teacher in charge
Henry Lybäck
Groups
-
MSA221KNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K21, Leppävaara
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
Approved/Failed