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Developing Conference and Congress Services into an ExperienceLaajuus (10 op)

Opinnon tunnus: A9379

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Laajuus
10 op

Tavoitteet

The student is able to
- analyze the experience of a service from the viewpoint of a customer
- plan and implement international customer-oriented conference and congress services
- apply service design methods in the development towards peak experience
- implement a service as a conceptualization process
- analyze the value of an experience for the customer and the service provider

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