Cross-Cultural Issues in Service DesignLaajuus (3 op)
Opinnon tunnus: HY00CA28
Laajuus
3 op
Osaamistavoitteet
Student is able to
- research and analyze cross-cultural issues related to service development and customer experience
- plan and implement intercultural strategies and processes
- manage and interact effectively in multicultural teams and projects
- support and develop designers' and personnel's intercultural competences
Ilmoittautumisaika
22.05.2023 - 30.09.2023
Ajoitus
02.10.2023 - 15.12.2023
Opintopistemäärä
3 op
Virtuaaliosuus
2 op
TKI-osuus
1 op
Toteutustapa
34 % Lähiopetus, 66 % Etäopetus
Yksikkö
Korkeakouluyksikkö D /YAMK
Opetuskielet
- Englanti
Paikat
0 - 20
Opettaja
- Tarja Chydenius
Ryhmät
-
TYJ23SJTäydentävä osaaminen (yamk-tutkinto), S23, yhteiset opinnot
-
CYJ23SJComplementary competence (master’s studies in English), S23, Generic studies
Osaamistavoitteet
Student is able to
- research and analyze cross-cultural issues related to service development and customer experience
- plan and implement intercultural strategies and processes
- manage and interact effectively in multicultural teams and projects
- support and develop designers' and personnel's intercultural competences
Toteutustapa
The study unit starts in October with an online orientation and introductions on 2.10. at 3 - 4 pm EET.
There will be ONLINE ACTIVITIES before the actual exchange week:
6 asynchronic video seminars during late september until Nov. 14 "Think out of the box"
2 synchronic online workshops on 10.10. and 13.11. (3-6 pm EET)
The EXCHANGE WEEK takes place in Université Gustave Eiffel campus in Paris during 20.-24.11.
Topic of the week - Innovative service design workshops
Students will participate in innovative service design workshops and attend conferences on edutainment (ludopédagogie) to create new cross-cultural services. They will be guided throughout the process by the pioneer teaching teams. the project will be conducted in partnership with a company in France.
The sessions will take place at the Gustave Eiffel University but also in other Parisian places or companies.
Learning process
- hybrid conferences / Synchronous and asynchronous
- Design workshops
- Restitution of the prototypes
- Results of the tests of the prototypes and restitution
Oppimateriaali ja suositeltava kirjallisuus
A service design workshop based on the dKCP methodology (based on CK theory, Hatchuel & Weil, 2003)
3 phases:
Phase K: expertise and knowledge sharing
Phase C: ideation and controlled creativity
Phase P: proposal and project with prototyping
Further literature to be announced
Työelämäyhteistyö ja/tai TKI
Work-life cooperation
- Visit of a company and visit of Parisian services places.
- Contributions from colleagues who wish to do so.
- Project in partnership with a well-known company in France.
- Other activities not defined at the moment.
Toteutuksen tärkeät päivämäärät
The study unit starts with an onine orientation late September, followed by asynchronous video seminars and 2 hybrid workshops 10th Oct. and 11th Nov.
Exchange week in France 20–24.11.2023
Assignments
Assignment (1) - 10.10 : Personal presentation (3’ video)
Assignment (2) - 10. 16 : Written document on Miro - Intermediate knowledge mapping based on the 3 first videos + the first online session (10.10.2023)
Assignment (3) - 11.20 : Oral presentation - Knowledge mapping based on videos + Online session)
Assignment (4) - December : Final presentation
EXCHANGE WEEK IN PARIS 20–24.11.2023
(Preliminary schedule)
Monday 20.11.
UGE Centrif’ 9.30 AM - 4.30 PM
9.30- 12.30 AM Welcoming Partners, lecture “Intercultural communication”, Starting Workshops
12.30 -2PM Lunch
2PM-4.30 PM Wrap –up Workshop + Orange / Lichens brief
Free evening
Tuesday 21.11.
9 AM-1 PM Orange (Workshops) 3 gr., team work
1-2 PM Lunch
2.30-4.30 PM Paris TE
Free evening
Wednesday 22.11.
9.-12 AM UGE or Coworking room, team work
12.- 1PM Lunch
1-2pm Lecture
Free afternoon
Evening program (?)
Thrusday 23.11.
9--12 AM Team work, Co-working or UGE- Centrif
12.-1 PM Lunch
1-2pm Lecture
Friday 24.11.
9-11 AM UGE – Centrif’; team presentations
11 -12 Lunch
Afternoon: joint program to be confirmed
Kansainvälisyys toteutuksella
Gustave Eiffel University
Other participating universities: KISD (Cologne International School of Design) / Germany; ISCTE/Portugal
Sisältö ja sen jaksotus
Learning goals specified by the host institution (UGE)
Student is able to:
- Create innovative services
- Design and market a service solution for a technological innovation
- Learn how value is created in B2B and cross-cultural context
- Meet a customer request in a B2B business context
- Involve B2B customers in the service design processes
- Plan and implement cross-cultural processes
- Manage cross-cultural teams and projects.
Lisätietoja opiskelijoille
Travel and accommodation funding available via Erasmus+ program : please contact Laurea's International office: Sara.kortesluoma@laurea.fi
Arviointiasteikko
Hyväksytty/Hylätty
Arviointimenetelmät ja arvioinnin perusteet
Pass / fail
Arviointikriteerit, hyväksytty/hylätty
All assignments returned and accepted