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Customer-Oriented ServicesLaajuus (5 cr)

Study unit code: A9125

Credits

5 op

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

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Enrollment

23.05.2022 - 29.05.2022

Timing

13.09.2022 - 12.12.2022

Number of ECTS credits allocated

5 op

Virtual proportion

1 op

RDI proportion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Heidi Vähänikkilä
Teacher in charge

Heidi Vähänikkilä

Groups
  • MSA222SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

Grading scale

H-5

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Enrollment

23.05.2022 - 29.05.2022

Timing

12.09.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual proportion

4 op

RDI proportion

4 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Petri Miinalainen
  • Heidi Vähänikkilä
Teacher in charge

Heidi Vähänikkilä

Scheduling groups
  • Avoin AMK (Size: 5. Open UAS: 5.)
Groups
  • MLA222SAM
    Palveluliiketoiminnan koulutus, monimuotototeutus, S22, Leppävaara
Small groups
  • Pienryhmä 1

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

Grading scale

H-5

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Enrollment

29.11.2021 - 05.12.2021

Timing

18.01.2022 - 03.06.2022

Number of ECTS credits allocated

5 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 25

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Heidi Vähänikkilä
Teacher in charge

Heidi Vähänikkilä

Scheduling groups
  • Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
  • MSA222KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K22, Leppävaara
Small groups
  • Pienryhmä 1

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

Grading scale

H-5

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Enrollment

29.11.2021 - 05.12.2021

Timing

14.01.2022 - 24.04.2022

Number of ECTS credits allocated

5 op

Virtual proportion

4 op

RDI proportion

4 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 25

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Anne Turunen
  • Heidi Vähänikkilä
Teacher in charge

Heidi Vähänikkilä

Scheduling groups
  • Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
  • MLA222KA
    Palveluliiketoiminnan koulutus, monimuotototeutus, K22, Leppävaara
Small groups
  • Pienryhmä 1

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

Grading scale

H-5