Developing Conference and Congress Services into an ExperienceLaajuus (10 cr)

Learning outcomes

The student is able to
- analyze the experience of a service from the viewpoint of a customer
- plan and implement international customer-oriented conference and congress services
- apply service design methods in the development towards peak experience
- implement a service as a conceptualization process
- analyze the value of an experience for the customer and the service provider

Further information

Opinnon tilalle tulee syksystä 2023 alkaen opinto TO00BX26 Ammattilaisille suunnatut tapahtumat.