Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit

Toteutustapa

Design thinking
Service Design methods
Facilitation methods
Learning by Developing

Työelämäyhteistyö ja/tai TKI

Service Design Project Provider: Elisa

Toteutuksen tärkeät päivämäärät

Service Design project done in a team.

Sisältö ja sen jaksotus

The study unit will follow the service design process

Arviointiasteikko

H-5

Lisätiedot

Due to the co-creation methods used active participation in class is required