Advanced Service Design - a Literature Review (5 cr)

Code: TO00BT66-3001

General information

Enrollment: 24.05.2021 - 01.06.2021
Registration for the implementation has ended.

Timing: 24.05.2021 - 13.09.2021
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 0 cr

Virtual proportion: 5 cr

Campus: Laurea Virtual Campus

Teaching languages: Finnish

Seats: 0 - 7

Degree programmes: Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot

Teachers: Päivi Williams

Teacher in charge: Päivi Williams

Study unit: TO00BT66

Learning outcomes

The student is able to:
- discuss the most notable areas in service design
- have a critical approach towards service design related phenomena
- prepare for post-graduate studies or a career in service design

Materials

Read three books of your choice

Brown, T. 2019. Change by Design. How design thinking transforms organizations and inspires innovation. Revised and updated. Harper Business. HarperCollins Publishers.
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Alma Talent.
Liedtka J. & Ogilvie, T. 2011. Designing for growth – a design thinking toolkit for managers. Columbia University Press, New York.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Alma Talent.
Penin, L. 2018. Designing the invisible. An introduction to service design. Bloomsbury Visual Arts. London: Boomsbury Publishing Plc.
Polaine, A., Løvlie, L. & Reason, B. 2013. Service Design. From insight to implementation. Brooklyn, N.Y.: Rosenfeld Media.
Reason, B., Løvlie, L. & Brand Flu, M. 2016. Service Design for Business. A practical guide to opitmizing the customer experience. John Wiley & Sons, Inc.

Teaching methods

A literature review, independent and individual assignment

Please choose one theme list below which enables you to demonstrate that you have familiarized yourself with service design related books. Reflect on the chosen theme utilizing the three chosen sources.

Themes:
- Promoting sustainability and circular economy with service design
- Leading and managing service design
- Implementation of a SD process results
- Transforming organizational culture with design thinking
- Impact and measuring of service design
- Theme of your choice (pls justify)

Write a reflective essay of 7-10 pages, written on Laurea’s thesis template. (Cover, content and sources pages are not included in the page number.)

You may choose books in both languages.

Evaluation scale

H-5

Further information

Prerequisite of the course
- Service Design or Having equivalent knowledge