Competence in Customer Relationships and Projects (10 cr)

Code: R0212-3009

General information

Enrollment: 13.05.2019 - 26.05.2019
Registration for the implementation has ended.

Timing: 26.08.2019 - 30.11.2019
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 0 cr

Virtual proportion: 10 cr

Campus: Laurea common

Teaching languages: Finnish

Seats: 20 - 40

Degree programmes: Turvallisuuden ja riskienhallinnan koulutus (HTA2), Laurea Leppävaara (Finnish)

Teachers: Ilona Frisk; Harri Ruoslahti

Teacher in charge: Ilona Frisk

Scheduling groups: Pienryhmä 1 (Size: 4 . Open UAS : 0.); Pienryhmä 2 (Size: 4 . Open UAS : 0.); Pienryhmä 3 (Size: 4 . Open UAS : 0.); Pienryhmä 4 (Size: 4 . Open UAS : 0.); Pienryhmä 5 (Size: 4 . Open UAS : 0.); Pienryhmä 6 (Size: 4 . Open UAS : 0.); Pienryhmä 7 (Size: 4 . Open UAS : 0.); Pienryhmä 8 (Size: 4 . Open UAS : 0.); Pienryhmä 9 (Size: 4 . Open UAS : 0.); Pienryhmä 10 (Size: 4 . Open UAS : 0.); Pienryhmä 11 (Size: 4 . Open UAS : 0.)

Small groups: Pienryhmä 1; Pienryhmä 2; Pienryhmä 3; Pienryhmä 4; Pienryhmä 5; Pienryhmä 6; Pienryhmä 7; Pienryhmä 8; Pienryhmä 9; Pienryhmä 10; Pienryhmä 11

Study unit: R0212

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts

Materials

Materials are listed in Optima.

Teaching methods

Online in Optima.

Employer connections

Interview of an expert

Exam schedules

Aloituswebinaari 28.8.2019
Tehtävä: Tarjouskilpailu DL 23.10.2019
Tehtävä: Asiantuntijahaastattelu DL 6.11.2019

Student workload

270 h

Evaluation scale

H-5