Service Design in Digital Context (5 cr)

Learning outcomes

The student is able to
- discuss how to create digital service and basics of interaction design
- use service design skills in designing digital service
- analyse clients digital strategy in the service design perspective
- work with co-workers and clients in co-creative digital service projects
- manage digital service design projects

Location and time

NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.
Contact sessions at Laurea Leppävaara campus: 
Day 1: Saturday 7.9.2019 at 9-16.30 
Day 2: Thursday 3.10.2019 at 9-16.30 
Day 3: Friday 8.11.2019 at 16.30-19.30

Materials

The literature list will be provided later.

Teaching methods

In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping. Students form small design teams (3-4 persons) to work with a real client whose service is / will be strongly delivered in digital channels. In the Grand Finale students give their pitch talks and present their digital service prototypes.
The client will be announced in the first contact session.
NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.

Employer connections

Students work with a real client to solve client's challenges in digital service context.

International connections

International student group

Student workload

5 ects credits = 135 hours (1 credit = 27 hours of work)

Evaluation scale

H-5

Further information

As students deepen their service design skills into digital context, the following completed study units are prerequisites into this study unit :
- Design Thinking A9299
AND:
- Service Design Process and Methods A9303
OR:
- Methods of Service Design A9408