Change Leadership and Service Culture (5 op)

Tavoitteet

The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership

Aika ja paikka

This study unit is implemented at Laurea Leppävaara Campus;
Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Contact days: Saturday 3.10.2020; Thursday 5.11.2020; Friday 4.12.2020

All contact days are compulsory and it is essential to join the starting session (Saturday 3rd of October, 2020).

Oppimateriaali ja suositeltava kirjallisuus

Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.

Optima platform will be opened to students the latest 2.10.2020

Toteutustapa

Learning objectives of the study unit:

Student is able to:

Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.

Understand the importance of communication in change situations.

Analyze change from various perspectives.

Know the essentials of personal leadership.

Special themes for the Fall 2020 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Työelämäyhteistyö ja/tai TKI

The learning assignment will be done in a real organizational environment (student´s own organization).

Toteutuksen tärkeät päivämäärät

Contact days: Saturday 3.10.2020; Thursday 5.11.2020; Friday 4.12.2020

Kansainvälisyys toteutuksella

Based on the student mix, learning asseignment is done in international context.

Toteutuksen valinnaiset suoritustavat

If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.

Opiskelijan ajankäyttö ja kuormitus

To be discussed at the beginning of the course.

Arviointikriteerit, hyväksytty/hylätty

Study unit-specific evaluation criteria will be announced at the beginning of the course.

Sisältö ja sen jaksotus

Special themes for the Fall 2020 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Course assignment consists of a team assignment and an individual essay.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Arviointiasteikko

H-5