Service Design Winter School Intensive Sprint Week (10op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

A multicultural, transdisciplinary, intensive Service Design Sprint Week in March 2026!
Design Sprint focuses on Service Design for Sustainable Development!
Suitable for Exchange students and Degree Students!

Study Unit consists of:
3 ECTS Service Design online course (individual, pre-requisite for Sprint Week)
7 ECTS Real life company assignment on Sprint Week (daily presence mandatory 9:00-15:30)

Main themes and contents of the course
▪Principles of Service Design process and tools in theory and practice
▪Developing the Service Design concept based on a real business assignment project
by external partner organization
▪Recognize and apply principles of responsible and sustainable business in the context of service design

THE STUDENT IS ABLE TO
▪Explain the key concepts of service design
▪Justify the benefits and added value of service design
▪Utilizing AI, data and customer insights in designing solutions
▪Implement a service design project using the Design Sprint method
▪Recognize and apply principles of responsible and sustainable business in the context of service design

International partners on Sprint Week: University of West Indian UWI and University of Johannesburg UJ.
Project will be conducted together with ICT students of University of West Indies UWI https://www.uwi.edu/ and University of Johannesburg UJ https://www.uj.ac.za/

Lecturers/Professors:
Marja Isokangas, https://www.linkedin.com/in/marjaisokangas/
Antti Keskitalo, https://www.linkedin.com/in/antti-keskitalo/
Asko Mononen, https://www.linkedin.com/in/askold/

Laurea reserves the right to make changes.

Aika ja paikka

2.2. Orientation Session UWI UJ Laurea and Start of Online Theory Course
2.2. Introduction of practicalities when visiting Finland (for UWI UJ, not LAUREA students)
9.3. DL Online Theory Course
16.-20.3. Sprint week 9:00-15:30

Oppimateriaali ja suositeltava kirjallisuus

To be discussed in Orientation.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. ... At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Työelämäyhteistyö ja/tai TKI

Includes a worklife project that focuses on Responsible and Sustainable Business in the context of Service Design.

Toteutuksen tärkeät päivämäärät

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Kansainvälisyys toteutuksella

In collaboration with UWI (Barbados) and UJ (South Africa).

Opiskelijan ajankäyttö ja kuormitus

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

Timetable Engine / Tuudo.

Lisätiedot

The study unit corresponds to the requirements of Bachelor's level education.
The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.
The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

Hyväksytty/Hylätty

Arviointimenetelmät ja arvioinnin perusteet

"Competence assessment is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the assessment criteria listed in the implementation plan for the studies" (Laurea degree regulations 2024).

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who have failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. If the student does not pass the assessment despite the opportunity to complete their study attainment, they must complete the study unit in question in full as specified by the teacher.” (Degree regulations 2024.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Tournitin is used when assignments are checked, the lecturer will inform the students of this.