Opinto-opas

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is Ramirent. The aim of the project is first to make a visual process description of Ramirent´s customer service process and see its potential challenges and second, create tools to measure the quality of customer service.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. .Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised. The project team will work together on Mondays at Hyvinkää Campus. The weekly meeting time with supervisor is on Mondays at 9.30-10.30. The prebrief of the project is on Monday 30.8. at 9.30-10.30 and the actual project kickoff meeting on Monday 30.8. at 11.30-12.30. Evaluation on 4.12. at 9.30-11.00

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in project folder in Teams.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.