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Basic Premises of Customer Work in the Social Care Sector (5 cr)

Code: V1472-3007

General information


Enrollment

22.05.2023 - 28.05.2023

Timing

07.09.2023 - 19.11.2023

Number of ECTS credits allocated

5 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages

  • English

Seats

20 - 40

Degree programmes

  • Degree Programme in Social Services (SWV), Laurea Tikkurila

Teachers

  • Kaarina Aho

Teacher in charge

Kaarina Aho

Groups

  • SWV223SN
    Degree Programme in Social Services, daytime studies, S23, Tikkurila

Learning outcomes

The student is able to
- identify values and ethical principles in the social care sector
- recognize the basic characteristics connected to lifespan development
- outline client relationships in the social care sector and different life situations

Teaching methods

A Canvas learning environment is used to support the course implementation, but it is important to take part in teaching and guidance on campus according to schedule. It is mandatory to be present at the first lecture. If the student for a justified reason is absent for the first lesson, the student must inform the teacher in advance. If the student is absent from scheduled lessons, there will be compensatory assignments for the absence. If the student is absent more that 3 lessons, then the student and the teacher shall have a discussion on the students possibility to pass the course.

Self-direction is required during the course. The study unit assignments include working in pairs and groups. In Canvas learning environment the student can find learning material, pre-assignments and instructions to the course assignments. You will receive feedback for you pair and group assignments from the teacher and peer feedback may also be utilised. Study visits might be had during the course.

Student can communicate with course relater issues with the teacher during lessons, and by using Canvas discussion site. In personal matters the student can send an e-mail directly to the teacher.

Learning materials and recommended literature

Advisable book: Dimensions of human behavior : the changing life course: https://laurea.finna.fi/Record/3amk.302482

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.

Co-operation with working life and/or RDI

Study visit to social care workplace is done during the course.

Important dates

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations).

Mandatory attendance on first lecture on 7th of September.

Deadline for pair-assignment is 29th of October.

Forms of internationality

The study unit is suitable for exchange students.

Students workload

One credit equals approximately 26.7 hours of work performed by the student.

Content and scheduling

This course is in English, but some visit might be has in Finnis depending on the working life partner.

The course deals with themes such as human growth and development, ethics in social care, life course perspective, adverse childhood experiences, social care working surroundings.

Further information for students

The study unit corresponds to the requirements of Bachelor level education.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Pair-assignment is graded from 0 to 5 and group assignment is graded pass-fail.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner

To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use their knowledge basis
- report in the agreed manner

To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report

Professional practice and workplace development

To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate their need for guidance

To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage their time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration

To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of their work and use of time
- detect safety-related risks
- justify their actions in accordance with the professional code of conduct

To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of their work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit.." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. Ouriginal is used checking the pair-assignment.