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Service Design (10 op)

Toteutuksen tunnus: R0216-3016

Toteutuksen perustiedot


Ilmoittautumisaika
25.11.2019 - 01.12.2019
Ilmoittautuminen toteutukselle on päättynyt.
Ajoitus
31.01.2020 - 30.04.2020
Toteutus on päättynyt.
Opintopistemäärä
10 op
Lähiosuus
7 op
Virtuaaliosuus
3 op
TKI-osuus
5 op
Toteutustapa
Monimuoto-opetus
Toimipiste
Laurea Otaniemi
Opetuskielet
englanti
Paikat
20 - 50
Koulutus
Liiketalouden koulutus (HLG2), Laurea Otaniemi
Opettajat
Eeva Miettinen
Veera Lassila
Vastuuopettaja
Veera Lassila
Opintojakso
R0216

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Aika ja paikka

Otaniemi Campus

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material named during the project

Toteutustapa

Project-based implementation, meetings in Otaniemi.

Työelämäyhteistyö ja/tai TKI

Service Design Project with Lindström, design challenge is stated in the beginning of the study unit.

Toteutuksen tärkeät päivämäärät

Active participation in lectures and workshops is required due to the service desing methods and tools used.

Toteutuksen valinnaiset suoritustavat

The study unit has also other implementations on Spring 2020 including online-learning and design sprints. Please choose an implementation that best fits your schedule.

Opiskelijan ajankäyttö ja kuormitus

10 credits = 270 hrs of work / student
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.

Arviointiasteikko

H-5

Lisätiedot

KEY CONCEPTS
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Service design / design thinking
Service design process and tools
Customer Insight (Persona & Customer Journey)
Value proposition
Prototyping & testing
Business Model Canvas
Service Concept
ASSIGNMENTS
-----------------------
Pre-assignment (Theory & Literature)
Customer project
Development of service concept / team work
Evaluated using scale (5-1)
Service Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider

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