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The Citizens as Customers of Digital Health and Welfare Services (5 op)

Toteutuksen tunnus: 01548-3001

Toteutuksen perustiedot


Ilmoittautumisaika
24.09.2018 - 09.10.2018
Ilmoittautuminen toteutukselle on päättynyt.
Ajoitus
10.10.2018 - 31.12.2018
Toteutus on päättynyt.
Opintopistemäärä
5 op
Lähiosuus
0 op
Virtuaaliosuus
5 op
Toteutustapa
Etäopetus
Yksikkö
Laurea-ammattikorkeakoulu
Opetuskielet
englanti
Koulutus
Laurea täydentävä osaaminen, amk-tutkinto (TOS2), Terveys- ja hyvinvointialat
Opettajat
Mikko Julin
Vastuuopettaja
Mikko Julin
Opintojakso
01548

Tavoitteet

The Student is able to
- recognize and use e-Health and welfare services as they are today and recognize trends in future
- discuss and describe what citizen as customer of health and welfare services means
- empower customers to participate in their own health and welfare service in digital area
- identify the need for professional-level communication in digital environments
guide the citizens in using digital eHealth and eWelfare service.

Sisältö

Holistic approach to human being. Patient/client as customer in digital health and welfare services. Methods, ways and tools of virtual communication. Barriers of interpersonal virtual communications. Culturally sensitive communication. Professional communication in digital arena (ethics, business etiquette, client service). Methods and tools of guidance for the digital health and welfare services and health promotion. Evaluation of the existing practice of e-health guidance. Different ways of guidance for different groups (social status, age groups etc). Choosing appropriate services to different clients with special needs (age, social groups, chronic conditions etc.)

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