•   SB: Developing International Customer Excperience of a Service Sector Company SB00BK84-3004 01.08.2020-08.12.2020  15 op  (HLBV20SN) +-
    Vastuuopettaja

    Pyry Airaksinen

    Toteutusmuoto

    54% Lähiopetus, 46% Etäopetus

    Oppimateriaali ja suositeltava kirjallisuus

    Suitable sources will be discussed in the beginning of the project according to the project´s assignment and targets.

    Toteutustapa

    Project implementation mode: the project will be carried out as a P2P project in cooperation with the client company.

    Project content: Customer experience development using Service Design methods. Research and manage customer experiences. Analyze and use business reports in projects. Use strategic planning, analysis and decision making tools in project contexts. Make business decisions in various project contexts.

    This project can also produce knowledge and credits in other modules, such as Project management (PJ), Competence in business and entrepreneruship.

    Coaching and communication: will be agreed in the beginning of the project/semester
    This project is suitable for blended learning students (monimuoto): Yes.

    If the student places in this project are filled, we can place the student in another project that produces the knowhow in the same modules.
    Laurea reserves the right to make changes

    Arviointimenetelmät ja arvioinnin perusteet

    Evaluation criteria will be gone through in the beginning of the project.
    Evaluation criteria level II is used.

    Opetuskieli/-kielet
    • englanti
    Suorituskieli/-kielet
    • englanti
    Ajoitus

    01.08.2020 - 08.12.2020

    Ilmoittautumisaika

    18.05.2020 - 24.05.2020

    Ryhmä(t)
    • HLBV20SN
    Paikkoja

    3 - 5

    Yksikkö

    Laurea Yhteinen

    Opettaja(t)

    Pyry Airaksinen

    Koulutus

    Liiketalouden koulutus (HLB2), Laurea Hyvinkää

    Toimipiste

    Laurea Hyvinkää

    T&K osuus

    15 op

    Virtuaaliosuus

    7 op

    Arviointiasteikko

    H-5

    Kansainvälisyys toteutuksella

    Study is suitable for exchange students

    Opiskelijan ajankäyttö ja kuormitus

    The student will work approximately 16 hours per week for this project; 8 hours for teamwork and 8 hours for independent work.

    Aika ja paikka

    Project meetings on Tuesdays 13-14.
    The invitation of the project briefing (when project starts) will be sent by e-mail on Aug. 2020