Lassi Virtanen

Etäopetus

All the material and links can be found from Canvas workspace.

Virtual studies with scheduled online meetings. Bi-weekly individual assignments.

Students collect points from different learning activities
- Weekly studies
- Online meetings (Zoom)
- Online Tests
- Learning assignments and tasks

• englanti

• englanti

04.10.2021 - 20.12.2021

24.05.2021 - 30.05.2021

• NCA221SA
• NIA221SA

20 - 75

Laurea Leppävaara, tiko

Lassi Virtanen, Anne Lahti

Understanding customers can be challenging. Still it creates the basis for business development. To whom do you develop your service to? Who is your customer and who is the end user for the product or service? How are you able to find all necessary information and make different decisions based on it? How do you use this information in service design or development?
During this study unit we’ll go through different aspects of customer behavior. The focus and examples are from different digital services. In addition, you’ll get the possibility to analyze your own behavior as a customer.
The study unit grade is based on weekly assignments which need to be completed and returned before the deadlines.

Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

Laurea Verkkokampus

5 op

H-5

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A weekly detailed schedule will be released in the beginning of the course.

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- Study unit lasts for 10 weeks
- 5cr / 137,5 hours

A weekly detailed schedule will be released in the beginning of the course. Optional online tutoring via Zoom or at Laurea Leppävaara during the study unit.

50-59 points = 1 60-69 points = 2

70-79 points = 3 80-89 points = 4

90-100 = 5