Siirry suoraan sisältöön

Service Business Management (5 op)

Toteutuksen tunnus: R0219-3039

Toteutuksen perustiedot


Ilmoittautumisaika

24.05.2021 - 30.05.2021

Ajoitus

16.09.2021 - 23.12.2021

Opintopistemäärä

5 op

Virtuaaliosuus

5 op

Toteutustapa

Etäopetus

Yksikkö

Korkeakouluyksikkö D, Otaniemi, liko

Toimipiste

Laurea Verkkokampus

Opetuskielet

  • Englanti

Paikat

20 - 40

Koulutus

  • Liiketalouden koulutus (HLG2), Laurea Otaniemi

Opettaja

  • Ove Backlund

Vastuuopettaja

Ove Backlund

Ryhmät

  • HLG220SA
    Liiketalouden koulutus, monimuotototeutus, S20, Otaniemi

Osaamistavoitteet

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Toteutustapa

This course is an online course. However, there will be Zoom lectures to support the studies. Please study the schedule below.
The individual exam of the course is made online.
The Business Simulation Game of the course is played in teams in competition with other teams.

Aika ja paikka

Week 37-50, course day Thursday (Zoom meetings), time 9-11.30.
Zoom meetings: Please study the schedule below.

Oppimateriaali ja suositeltava kirjallisuus

The materials are online:

Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Kansainvälisyys toteutuksella

For exchange students, it’s possible to join this course online.

Sisältö ja sen jaksotus

Course day Thursday, time 9-11.30 (exception week 41)
Week 37 Zoom meeting on Thursday 16.9 at 9-11.30. Introduction of the course.
Week 38 Self-study for the individual online exam.
Week 39 Self-study for the individual online exam.
Week 40 Self-study for the individual online exam. DL of team formulation (Canvas).
Week 41 Zoom meeting on (please note!) Wednesday 13.10 at 9-11.30. Individual registration for the Business Simulation Game OnService. Practice round(PR) 1 starting.
Week 42 Individual online exam on 21.10 at 9-10.30. PR1 decisions to be saved by the DL. PR 2 starting.
Week 43 PR2 decisions to be saved by the DL. Round(R)1 of the actual game starting. Team strategy to be formulated (Canvas).
Week 44 Zoom meeting on Thursday 4.11 at 9-11.30. Discussions of the game. R1 decisions to be saved by the DL. R2 starting. R1 report (report 2) to be saved by the beginning of the following week (Canvas).
Week 45 R2 decisons to be saved by the DL. R3 starting. R2 report (report 3) to be saved by the beginning of the following week.
Week 46 R3 decisions to be saved by the DL. R4 starting. R3 report(report 4) to be saved by the beginning of the following week.
Week 47 R4 decisions to be saved by the DL. R5 starting. R4 report(report 5) to be saved by the beginning of the following week.
Week 48 R5 decisions to be saved by the DL. R6 starting. R5 report (report 6) to be saved by the beginning of the following week.
Week 49 R6 decisions to be saved by the DL.
Week 50 R6 report (report7), Final report and individual team work (P2P) evaluation to be saved.

Arviointiasteikko

Hyväksytty/Hylätty

Arviointimenetelmät ja arvioinnin perusteet

BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles