Siirry suoraan sisältöön

Service Business Management (5 op)

Toteutuksen tunnus: R0219-3037

Toteutuksen perustiedot


Ilmoittautumisaika

23.11.2020 - 29.11.2020

Ajoitus

01.03.2021 - 07.05.2021

Opintopistemäärä

5 op

Virtuaaliosuus

5 op

Toteutustapa

Etäopetus

Yksikkö

Korkeakouluyksikkö D, Tikkurila, liko

Toimipiste

Laurea Verkkokampus

Opetuskielet

  • Englanti

Paikat

20 - 92

Koulutus

  • Liiketalouden koulutus (HLV2), Laurea Tikkurila

Opettaja

  • Oskari Vesterinen
  • Kari Halme

Vastuuopettaja

Oskari Vesterinen

Ryhmät

  • HLV220KA
    Liiketalouden koulutus, verkko-opinnot, K20, Tikkurila

Osaamistavoitteet

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Toteutustapa

This course runs on individual effort. The chapters and main topics are
- Service industry
- Industry analysis
- Strategic management
- Financial performance

The course consists of three assignments and two quizzes. Each part makes up 20% of the grade. The final grade consists of the total score of quizzes and assignments. No single return is compulsory, instead you need collect 40% of the total points to pass the course. The returned assignments are assessed based on the following criteria:
• Contents of the answers (theories, research results and facts)
• Argumentation and references
• Examples and practical applications
Quizzes and assignments which miss the return deadline will not be graded.

Learning environment is Google Classroom and students will be sent instructions needed before the start.

Attending the starting Zoom session 2nd March is compulsory to attend the course.

Guidance and communication take place in Classroom platform and by email if necessary.

Oppimateriaali ja suositeltava kirjallisuus

All material and links can be found in Classroom workspace. The study material is mainly provided through Ebook Central, the link can be found on the first page of LaureaFinna. The material will be presented in starting session 2nd March. Please familiarize yourself with downloading instructions on Laurea library webpages. The instructor will guide the students to additional material.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Toteutuksen tärkeät päivämäärät

Course material is published in Google Classroom on March 1st

• Introduction to the course March 2nd, 5-6 p.m. Zoom meeting (compulsory attendance)
• Return of the first quiz March 11th
• Return of the first assignment March 25th
• Return of the second assignment April 8th
• Return of the third assignment April 22nd
• Return of the final quiz April 29th

Assignments will be graded within 3 weeks of each deadline.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

One credit equals approximately 26.7 hours of work performed by the student.

Sisältö ja sen jaksotus

Course material is published in Google Classroom on March 1st

• Introduction to the course March 2nd, 5-6 p.m. Zoom meeting (compulsory attendance)
• Return of the first quiz March 11th
• Return of the first assignment March 25th
• Return of the second assignment April 8th
• Return of the third assignment April 22nd
• Return of the final quiz April 29th

Assignments will be graded within 3 weeks of each deadline.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Attending the starting Zoom session 2nd March is compulsory to attend the course.

The quality of the study unit implementation has been assessed and the self-evaluation report is available in Classroom.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teachers of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.

The course consists of three assignments and two quizzes. Each part makes up 20% of the grade. The final grade consists of the total score of quizzes and assignments. No single return is compulsory, instead you need collect 40% of the total points to pass the course. The returned assignments are assessed based on the following criteria:
• Contents of the answers (theories, research results and facts)
• Argumentation and references
• Examples and practical applications
Quizzes and assignments which miss the return deadline will not be graded.