Service Design (10 op)
Toteutuksen tunnus: R0216-HLF1821
Toteutuksen perustiedot
- Ilmoittautumisaika
-
26.11.2018 - 02.12.2018
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
07.01.2019 - 21.06.2019
Toteutus on päättynyt.
- Opintopistemäärä
- 10 op
- Lähiosuus
- 10 op
- TKI-osuus
- 10 op
- Toteutustapa
- Lähiopetus
- Toimipiste
- Laurea Lohja
- Opetuskielet
- englanti
- Paikat
- 0 - 50
- Koulutus
- Liiketalouden koulutus (HLF2), Laurea Lohja
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Oppimateriaalit
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit
Opetusmenetelmät
Design thinking
Service Design methods
Facilitation methods
Learning by Developing
Tenttien ajankohdat ja uusintamahdollisuudet
Service Design project done in a team.
Kansainvälisyys
Study is suitable for exchange students
Sisällön jaksotus
The study unit will follow the service design process
Arviointiasteikko
H-5
Lisätiedot
Due to the co-creation methods used active participation in class is required