Service Design (10 op)
Toteutuksen tunnus: R0216-HLF1821
Toteutuksen perustiedot
Ilmoittautumisaika
26.11.2018 - 02.12.2018
Ajoitus
07.01.2019 - 21.06.2019
Opintopistemäärä
10 op
TKI-osuus
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Lohja, liko
Toimipiste
Laurea Lohja
Opetuskielet
- Englanti
Paikat
0 - 50
Koulutus
- Liiketalouden koulutus (HLF2), Laurea Lohja
Opettaja
- Janika Kyttä
- Annukka Jussila
Vastuuopettaja
Annukka Jussila
Ryhmät
-
HLF218KNLiiketalouden koulutus, päivätoteutus, K18, Lohja
Osaamistavoitteet
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Toteutustapa
Design thinking
Service Design methods
Facilitation methods
Learning by Developing
Oppimateriaali ja suositeltava kirjallisuus
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit
Toteutuksen tärkeät päivämäärät
Service Design project done in a team.
Kansainvälisyys toteutuksella
Study is suitable for exchange students
Sisältö ja sen jaksotus
The study unit will follow the service design process
Lisätietoja opiskelijoille
Due to the co-creation methods used active participation in class is required
Arviointiasteikko
H-5
Arviointikriteerit, tyydyttävä (1-2)
Entrepreneurial skills
*is able to try out new things
Tool skills
*is able to identify the tools of Design Sprint Manual including ValueProposition Canvas and Business Model Canvas in developing service concept and earnings logic.
Design thinking skills
*is able to identify the meaning of non-linear and iterative design process in customer value creation(build, measure, learn)
*is able to identify the importance of alternatives before picking a direction
Customer empathy skills
*is able to identify customer and user perspective and the importance of customer insight in service concept development
Experiment skills
*is able to identify the meaning of idea testing when developing service concept and earnings logic.
Arviointikriteerit, hyvä (3-4)
Entrepreneurial skills
*is able to try out new things, does not fear failure, but perceives it as an opportunity to learn and develop
Tool skills
*is able to use the tools of Design Sprint Manual including Value Proposition Canvas and
Business Model Canvas in developing service concept and earnings logic.
Design thinking skills
*is able to explore alternatives before picking a particular direction*is able to utilize non-linear and iterative design process in customer value creation(build, measure, learn)
Customer empathy skills
*is able to consider customer and user perspective and listen to the customer
*is able to utilize customer insight in service concept development
Experiment skills
*is able to search andanalyze data which supports ideas and tests the vision.
*is able to test the ideas to learn what works and what does not
Arviointikriteerit, kiitettävä (5)
Entrepreneurial skills
*is able to try out new things diversely ,does not fear failure,but perceives it as an opportunity to learn and develop
*is able to take into account both strategical and tactical aspects in the project work
Tool skills
*is able to use diversely the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing servicec oncept and earnings logic.
Design thinking skills
*is able to explore excellently multiple alternatives before picking and refining a particular direction
*is able to utilize excellently non-linear and iterative designprocess in customer value creation(build, measure, learn)
Customer empathy skills
*is able to consider relentlessly
customer and user perspective and listen to the customer.
* is able to consider widely customer insight in service concept development.
Experiment skills
*is able to search and analyze diversely data which support the ideas and tests the vision.
*is able to test the ideas at early experiment stages to learn what works and what does not