•   Service Design R0216-HLF1821 07.01.2019-21.06.2019  10 op  (HLF218KN) +-
    Opintojakson osaamistavoitteet
    The student is able to
    - describe how value is createdfor the customers through service
    - recognize the essence of Service Design thinking and methods
    - plan, implement and evaluate a Service Design projectusing service design methods
    - apply creative problem-solving and develop working methods individually and in teams
    - foster entrepreneurship through service design
    Opettajan/vastuuopettajan nimi

    Annukka Jussila

    Toteutustapa

    Lähiopetus

    Oppimateriaali ja suositeltava kirjallisuus

    Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly. Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields Other material given by the teachers before and during the study unit

    Toteutustapa

    Design thinking
    Service Design methods
    Facilitation methods
    Learning by Developing

    Opetuskieli/-kielet
    • englanti
    Suorituskieli/-kielet
    • englanti
    Ajoitus

    07.01.2019 - 21.06.2019

    Ilmoittautumisaika

    26.11.2018 - 02.12.2018

    Ryhmä(t)
    • HLF218KN
    Paikkoja

    0 - 50

    Vastuuyksikkö

    Laurea Lohja, liko

    Opettaja(t)

    Annukka Jussila, Janika Kyttä

    Lisätietoja opiskelijoille

    Due to the co-creation methods used active participation in class is required

    Koulutus

    HLF2 Liiketalouden koulutus, Laurea Lohja

    Toimipiste

    Laurea Lohja

    T&K osuus

    10 op

    Arviointiasteikko

    H-5

    Toteutuksen tärkeät päivät

    Service Design project done in a team.

    Kansainvälisyys toteutuksella

    Study is suitable for exchange students

    Sisällön jaksotus

    The study unit will follow the service design process

    Arviointikriteerit
    Tyydyttävä

    Entrepreneurial skills *is able to try out new things Tool skills *is able to identify the tools of Design Sprint Manual including ValueProposition Canvas and Business Model Canvas in developing service concept and earnings logic. Design thinking skills *is able to identify the meaning of non-linear and iterative design process in customer value creation(build, measure, learn) *is able to identify the importance of alternatives before picking a direction Customer empathy skills *is able to identify customer and user perspective and the importance of customer insight in service concept development Experiment skills *is able to identify the meaning of idea testing when developing service concept and earnings logic.

    Hyvä

    Entrepreneurial skills *is able to try out new things, does not fear failure, but perceives it as an opportunity to learn and develop Tool skills *is able to use the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing service concept and earnings logic. Design thinking skills *is able to explore alternatives before picking a particular direction*is able to utilize non-linear and iterative design process in customer value creation(build, measure, learn) Customer empathy skills *is able to consider customer and user perspective and listen to the customer *is able to utilize customer insight in service concept development Experiment skills *is able to search andanalyze data which supports ideas and tests the vision. *is able to test the ideas to learn what works and what does not

    Kiitettävä

    Entrepreneurial skills *is able to try out new things diversely ,does not fear failure,but perceives it as an opportunity to learn and develop *is able to take into account both strategical and tactical aspects in the project work Tool skills *is able to use diversely the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing servicec oncept and earnings logic. Design thinking skills *is able to explore excellently multiple alternatives before picking and refining a particular direction *is able to utilize excellently non-linear and iterative designprocess in customer value creation(build, measure, learn) Customer empathy skills *is able to consider relentlessly customer and user perspective and listen to the customer. * is able to consider widely customer insight in service concept development. Experiment skills *is able to search and analyze diversely data which support the ideas and tests the vision. *is able to test the ideas at early experiment stages to learn what works and what does not