•   Service Design R0216-3065 01.05.2021-31.08.2021  10 op  (HLA219SN, ...) +-
    Opintojakson osaamistavoitteet
    The student is able to
    - describe how value is createdfor the customers through service
    - recognize the essence of Service Design thinking and methods
    - plan, implement and evaluate a Service Design projectusing service design methods
    - apply creative problem-solving and develop working methods individually and in teams
    - foster entrepreneurship through service design
    Vastuuopettaja

    Päivi Williams

    Toteutusmuoto

    Etäopetus

    Opetuskieli/-kielet
    • englanti
    Suorituskieli/-kielet
    • englanti
    Ajoitus

    01.05.2021 - 31.08.2021

    Ilmoittautumisaika

    05.04.2021 - 11.04.2021

    Ryhmä(t)
    • HLA219SN
    • HTA219SN
    • NTA219KN
    • HRA219SN
    • HMA219SN
    Paikkoja

    20 - 40

    Yksikkö

    Korkeakouluyksikkö W

    Opettaja(t)

    Laura Salmi, Päivi Williams

    Koulutus

    Liiketalouden koulutus (HLA2), Laurea Leppävaara

    Toimipiste

    Laurea Verkkokampus

    T&K osuus

    9 op

    Virtuaaliosuus

    10 op

    Arviointiasteikko

    H-5

    Arviointikriteerit
    Tyydyttävä

    Entrepreneurial skills *is able to try out new things Tool skills *is able to identify the tools of Design Sprint Manual including ValueProposition Canvas and Business Model Canvas in developing service concept and earnings logic. Design thinking skills *is able to identify the meaning of non-linear and iterative design process in customer value creation(build, measure, learn) *is able to identify the importance of alternatives before picking a direction Customer empathy skills *is able to identify customer and user perspective and the importance of customer insight in service concept development Experiment skills *is able to identify the meaning of idea testing when developing service concept and earnings logic.

    Hyvä

    Entrepreneurial skills *is able to try out new things, does not fear failure, but perceives it as an opportunity to learn and develop Tool skills *is able to use the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing service concept and earnings logic. Design thinking skills *is able to explore alternatives before picking a particular direction*is able to utilize non-linear and iterative design process in customer value creation(build, measure, learn) Customer empathy skills *is able to consider customer and user perspective and listen to the customer *is able to utilize customer insight in service concept development Experiment skills *is able to search andanalyze data which supports ideas and tests the vision. *is able to test the ideas to learn what works and what does not

    Kiitettävä

    Entrepreneurial skills *is able to try out new things diversely ,does not fear failure,but perceives it as an opportunity to learn and develop *is able to take into account both strategical and tactical aspects in the project work Tool skills *is able to use diversely the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing servicec oncept and earnings logic. Design thinking skills *is able to explore excellently multiple alternatives before picking and refining a particular direction *is able to utilize excellently non-linear and iterative designprocess in customer value creation(build, measure, learn) Customer empathy skills *is able to consider relentlessly customer and user perspective and listen to the customer. * is able to consider widely customer insight in service concept development. Experiment skills *is able to search and analyze diversely data which support the ideas and tests the vision. *is able to test the ideas at early experiment stages to learn what works and what does not