Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Aika ja paikka

The Theory section is an online course, which includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space as well Agile methods. The theory kick-off will be held on 26.1. in Zoom. The participation is mandatory.

The Project section is partly an online course, which includes a service design project as team work, and agile method usage. The project is based on a real-life design challenge. We will work in the virtual learning enviroment Canvas.
The project kick-off will be held on 16.3. in Zoom. The participation is mandatory.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutustapa

This blended learning course includes theory and project work. The learning platform is Canvas.
This is partly an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The first meeting, kick-off is via zoom on 26.1.2021
The Theory section 1 (online) runs through 26.1. - 12.3. and needs to be completed before taking the Project section.
The Project section 2 starts on 16.3. with a joint kick-off and ends on 25.5. with final pitch presentations.

Työelämäyhteistyö ja/tai TKI

Student teams (5-6 persons per team) will develop a project work for companies.

Toteutuksen tärkeät päivämäärät

THEORY SECTION 1
Needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

PROJECT SECTION 2
Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.
Important dates and deadlines.

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students

Toteutuksen valinnaiset suoritustavat

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
The course is 5 ects which equals approximately 135 h of studying.
Work is done individually.

PROJECT SECTION 5
The course is 5 ects which equals approximately 135 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

PROJECT SECTION
Study unit consists of the project work with four different phases.

Arviointiasteikko

H-5

Lisätiedot

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).