Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Aika ja paikka

The Theory section during 1.3. - 28.3.2021 includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.

The Project section during 29.3.-27.5.2021 includes a service design project as team work, based on a real-life design challenge. We will work in the virtual learning environment Canvas.
There are two mandatory Zoom events in the course, the project kick-off and the final pitch presentations. The project kick-off will be held on 29.3.2021 at 16-18 o'clock and the final pitch presentations on 20.5. at 16-19 o'clock.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutustapa

This is an online implementation on the Canvas learning platform consisting of two separate parts.
The first part (Theory section) is a prerequisite for the second part (Project section).

The Theory section (online) runs through 1.3. - 28.3. and needs to be completed before taking the Project section.

The Project section (online) starts with a kick-off 30.3. and ends on 20.5. with final pitch presentations. Self and peer evaluation need to be completed by 27.5.2021.

Työelämäyhteistyö ja/tai TKI

Project section:
A Service Design project for a real work-life partner will be conducted.
Students will work in teams of 5-6 members and develop a service concept for the work-life partner.

Toteutuksen tärkeät päivämäärät

1 THEORY SECTION
1.3.-28.3. needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

2 PROJECT SECTION
Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.
Important dates and deadlines:
Kick-off for the Project (including project brief) and teaming on 29.3. at 16-18 .

Phase 1 (Discover) portfolio detailed schedule on the Canvas workspace
Phase 2 (Define) portfolio detailed schedule on the Canvas workspace
Phase 3 (Develop) portfolio detailed schedule on the Canvas workspace
Phase 4 (Deliver) portfolio detailed schedule on the Canvas workspace
Final pitch presentations on 20.5. at 16-19
(Note: times are provisional and subject to change)

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students.

Toteutuksen valinnaiset suoritustavat

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Theory section:
An accomplished theoretical course on service design.

Project section:
Student's prior knowledge and competence in an applied service design project can be manifested through alternative methods. If you have competences and prior experience in a service design project, and you would like to be accredited for them, please be in touch with the instructor for further consultation.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
The course is 3 ects which corresponds approximately 135 h of studying.
Work is done individually.

PROJECT SECTION
The course is 7 ects which corresponds approximately 135 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Arviointikriteerit, hyväksytty/hylätty

tyydyttävä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

hyvä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

kiitettävä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Sisältö ja sen jaksotus

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace according to a recommended schedule and need to be passed.

PROJECT SECTION
Study unit consists of the following phases:
- Service Design project kick-off on 29.3. at 16-18 on Zoom
-Online work in teams in the following Double Diamond development phases:
*Discover
*Define
*Develop
*Deliver
-Final presentations 20.5. on Zoom

Arviointiasteikko

H-5