•   Service Design R0216-3057 01.08.2021-31.12.2021  10 op  (NTA220KN, ...) +-
    Opintojakson osaamistavoitteet
    The student is able to
    - describe how value is createdfor the customers through service
    - recognize the essence of Service Design thinking and methods
    - plan, implement and evaluate a Service Design projectusing service design methods
    - apply creative problem-solving and develop working methods individually and in teams
    - foster entrepreneurship through service design

    Vastuuopettaja

    Kati Tawast

    Toteutusmuoto

    Etäopetus

    Oppimateriaali ja suositeltava kirjallisuus

    Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

    Toteutustapa

    Intensive start (three days) followed by weekly full-day workshops featuring short lectures, teamwork, team guidance sessions, presentations, mentoring and interim checks with the client. At the core of the study unit is a service design project carried out in teams.

    Arviointimenetelmät ja arvioinnin perusteet

    Assessment is based on the service design project results as well as the team's progress and teamwork during the project. Peer evaluation will also be used.

    Opetuskieli/-kielet
    • englanti
    Ajoitus

    01.08.2021 - 31.12.2021

    Ilmoittautumisaika

    24.05.2021 - 30.05.2021

    Ryhmä(t)
    • NTA220KN
    • HLA220KN
    • HMA220SN
    Paikkoja

    20 - 40

    Yksikkö

    Korkeakouluyksikkö W

    Opettaja(t)

    Kati Tawast, Päivi Williams

    Lisätietoja opiskelijoille

    This implementation is based on attendance and active participation, as well as teamwork. The service design project cannot be done individually. Enroll only if you are able to attend the workshops and arrange time for teamwork outside the group meetings.

    Some advance reading will be sent by email to those who enroll.

    Koulutus

    Liiketalouden koulutus (HLA2), Laurea Leppävaara

    Toimipiste

    Laurea Verkkokampus

    T&K osuus

    5 op

    Virtuaaliosuus

    10 op

    Arviointiasteikko

    H-5

    Työelämäyhteistyö ja/tai TKI

    Project partner and client: Lindström

    Arviointikriteerit
    Tyydyttävä

    Entrepreneurial skills *is able to try out new things Tool skills *is able to identify the tools of Design Sprint Manual including ValueProposition Canvas and Business Model Canvas in developing service concept and earnings logic. Design thinking skills *is able to identify the meaning of non-linear and iterative design process in customer value creation(build, measure, learn) *is able to identify the importance of alternatives before picking a direction Customer empathy skills *is able to identify customer and user perspective and the importance of customer insight in service concept development Experiment skills *is able to identify the meaning of idea testing when developing service concept and earnings logic.

    Hyvä

    Entrepreneurial skills *is able to try out new things, does not fear failure, but perceives it as an opportunity to learn and develop Tool skills *is able to use the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing service concept and earnings logic. Design thinking skills *is able to explore alternatives before picking a particular direction*is able to utilize non-linear and iterative design process in customer value creation(build, measure, learn) Customer empathy skills *is able to consider customer and user perspective and listen to the customer *is able to utilize customer insight in service concept development Experiment skills *is able to search andanalyze data which supports ideas and tests the vision. *is able to test the ideas to learn what works and what does not

    Kiitettävä

    Entrepreneurial skills *is able to try out new things diversely ,does not fear failure,but perceives it as an opportunity to learn and develop *is able to take into account both strategical and tactical aspects in the project work Tool skills *is able to use diversely the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing servicec oncept and earnings logic. Design thinking skills *is able to explore excellently multiple alternatives before picking and refining a particular direction *is able to utilize excellently non-linear and iterative designprocess in customer value creation(build, measure, learn) Customer empathy skills *is able to consider relentlessly customer and user perspective and listen to the customer. * is able to consider widely customer insight in service concept development. Experiment skills *is able to search and analyze diversely data which support the ideas and tests the vision. *is able to test the ideas at early experiment stages to learn what works and what does not