Annukka Jussila
80% Lähiopetus, 20% Etäopetus
Knapp, J. (2016). Sprint. Simon & Schuster. EBOOK: https://laurea.finna.fi/Search/Results?lookfor=sprint&type=AllFields Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly EBOOK: https://laurea.finna.fi/Record/nelli01.4100000002045871
Key content of this study unit
- principles of service design process and tools, theory and practice, how a service design concept can be developed for a real company case
- 30% of the assignments are individual and 70% for the team (service design project)
- main part of the studies is service design project, divided into kick-off, 5 workshop days and final presentations
- each phase includes both individual and team tasks
- project work requires tight co-working in teams
- efficient time management is required.
Individual assignments: 30%, scale 1-5
Team assignment (service concept), 70% scale 1-5
Self- and peer assessment are part of the evaluation
In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge
To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners
To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships
To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes
To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.
01.08.2020 - 31.12.2020
18.05.2020 - 24.05.2020
20 - 40
Laurea Lohja, liko
Annukka Jussila, Janika Kyttä
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”
Liiketalouden koulutus (HLF2), Laurea Lohja
Laurea Lohja
10 op
2 op
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit LINK.
Student teams (4-5 persons per team) will develop a service concept for an organization provided by the instructors.
The study unit opens 1.8.2020 and individual work can be done starting that date. NOTE! The deadline for the individual essay is on 27.8.2020. Teamwork will be announced 28.8.2020 at the project kick-off. Project work includes kick-off, five workshop days and presentations to project organization.
The workshop days are: 4.9., 11.9., 18.9., 25.9. and 2.10.
The presentation day is: 9.10.
The study unit is suitable for exchange students.
One credit equals approximately 26.7 hours of work performed by the student.
You will learn what service design is in theory and you are able to use the service design tools and methods in practise with the project organization. You will use tools and methods such as: desk reseach, contextual interviews, persona, ideation tools, voting and deciding, concept creation and business model canvas.