Lukuvuosi 2019 - 2020

•   Bachelor's Thesis A9286-3001 01.08.2019-31.07.2021  15 op  (HMA218SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - present justified suggestions for development in relation to working life
  - conceptualize phenomena related to working life based on research results
  - use proper research and development methods in order to produce new knowledge
  - act in development projects cooperatively and in a responsible manner with working life and other partners
  - evaluate his/her own activities and solutions critically
  - understand concepts in an extensive scale and present topics logically and based on arguments

  ---

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.08.2019 - 31.07.2021

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 15 op

  Ryhmä(t)

  • HMA218SN

  Opettaja(t)

  Juhani Kettunen, Lassi Tissari, Ove Backlund

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Behavioural Economics A9481-3002 14.01.2020-14.04.2020  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to:
  - evaluate the effects of psychological, social, cognitive, and emotional factors on economic decision making
  - discuss the role of rationality and emotions in purchasing decisions
  - explain the mechanisms that define judgment processes

  ---

  Vastuuhenkilön nimi

  Sini Setälä

  Toteutusmuoto

  Lähiopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Literature:
  Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
  Bazerman, Max H. & Moore, Don A. (2013) Judgment in Managerial Decision Making. Wiley.
  Kahnemann, Daniel. (2011). Thinking Fast and Slow. Penguin Books.
  Thaler, Richard H. (2015). Misbehaving. The Making of Behavioral Economics. W.W. Norton & Company Inc.
  Thaler, Richard H. & Sustein, Cass R. (2008). Nudge. Improving Decisions, about Health, Wealth, and Happiness. Yale University Press.
  Please visit the Laurea library to find more information on this topic.
  Articles:
  Kahnemann, Daniel & Tversky, Amos. (1974) Judgment under Undercertainty: Heuristics and Biases. Science. New Series. Vol. 185, No. 4157 (Sept. 27, 1974), pp. 1124-1131
  Thaler, Richard H. (2008). Mental Accounting and Consumer Choice. Marketing Science. Vol. 27, No. 1. January-February 2008, pp. 15-25
  From the net:
  How You Really Make Decisions
  Barry Schwartz: The Paradox of Choice
  How Do People Really Make Choices
  Dan Ariely: Are We in Control of Our Own Decisions?
  Richard Thaler: Nudge - an overview
  Richard Thaler: PBS News Hour
  Mike Vaughan: How to Ask Better Questions

  Toteutustapa

  Contact classes, team work, individual work.

  Arviointimenetelmät ja arvioinnin perusteet

  BACHELOR'S DEGREE INITIAL STAGE STUDENTS
  EXCELLENT
  grade 5
  Students are able to:
  • Apply professional concepts expertly.
  • Comply with occupational safety instructions responsibly and independently.
  • Justify activities using research knowledge.
  • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
  • Select the appropriate techniques and models for activities, and justify the choices.
  • Act in customer-oriented ways and according to the situation.
  • Promote group activities.
  • Able to critically apply ethical principles in the subject field in one's conduct and tasks.
  GOOD
  grade 3
  Students are able to:
  • Apply professional concepts systematically.
  • Apply occupational safety instructions in their activities.
  • Justify, compare and analyse their activities using general guidelines.
  • Able to cope independently in different tasks in each operating environment.
  • Apply acquired techniques and models diversely.
  • Act professionally in customer situations.
  • Work in a group in line with objectives.
  • Justify their activities in accordance with ethical principles..
  SATISFACTORY,
  grade 1
  Students are able to:
  • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
  • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
  • Comply with rules and instructions, and justify their activities using provided instructions.
  • Act appropriately under guidance.
  • Use acquired techniques and models.
  • Take customers into account in their actions.
  • Act as group members.
  • Act in accordance with ethical principles.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  14.01.2020 - 14.04.2020

  Ilmoittautumisaika

  25.11.2019 - 01.12.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sini Setälä

  Lisätietoja opiskelijoille

  Behavioral economics assumes that people are boundedly rational actors with limited cognitive processing power and time, whose choices are influenced by the contexts in which decisions are embedded. (Samson, Behavioral Economics Guide 2017)
  Behavioral economics takes into account the effects of psychological, social, cognitive, and emotional factors on economic decision making. During this course we will study them, discuss the role of rationality and emotions in purchasing decisions and seek to understand the mechanisms that define judgment processes.

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Toteutuksen tärkeät päivät

  Contact classes and deadlines.

•   Business Environment in a Global Economy R0231-3001 20.01.2020-30.03.2020  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - recognize the different economic, social and ecological factors and megatrends affecting the global economy
  - explain the structure of the economy and the different economic policies in a global framework
  - describe the history and drivers of international trade
  - identify international actors in the global economy

  ---

  Vastuuhenkilön nimi

  Juhani Kettunen

  Toteutusmuoto

  60% Lähiopetus, 40% Etäopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  20.01.2020 - 30.03.2020

  Ilmoittautumisaika

  25.11.2019 - 01.12.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Opettaja(t)

  Juhani Kettunen

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Virtuaaliosuus

  2 op

•   Business Processes R0229-3001 03.09.2019-10.12.2019  10 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - recognize the opportunities, operators and networks in the business environment
  - define the functions, processes and IT systems of an organization
  - define the core and supporting processes of an organization
  - apply the concepts of value chain and customer driven value creation in process development
  - assess the financial and operational performance of logistics as part of the supply chain management

  ---

  Vastuuhenkilön nimi

  Mervi Saarela

  Toteutusmuoto

  60% Lähiopetus, 40% Etäopetus

  Arviointimenetelmät ja arvioinnin perusteet

  REQUIREMENT LEVEL I
  PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
  5 THE STUDENT IS ABLE TO
  – use professional concepts extensively
  – compare and choose relevant information
  – report and communicate in a professional manner
  – work independently, using the skills and methods learned
  – take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
  – anticipate his/her need for guidance
  – promote the team’s work and team spirit
  – manage his/her time appropriately, completing the agreed tasks at the required quality level
  – work responsibly, applying the skills and methods learned
  – plan and evaluate their work, taking safety and/or ethical aspects into consideration
  3 THE STUDENT IS ABLE TO – use professional concepts in a consistent manner when explaining various work practices and situations
  – gather information and use his/her knowledge basis
  –report in the agreed manner
  – work using the skills and methods learned
  – engage in professional interaction with customers and/or co-operation partners and identify their needs
  – take part in guidance and utilise it
  – engage in goal-oriented work in a team
  – plan and manage the progress of his/her work and use of time
  – detect safety-related risks
  – justify this/her actions in accordance with the professional code of conduct
  H/1 THE STUDENT IS ABLE TO
  – use essential professional concepts when explaining various work practices and situations
  – search for information in different sources
  – report
  – work under guidance using the skills and methods learned
  – interact with customers and/or co-operation partners
  – receive guidance
  – work as a member of a team
  – plan the progress of his/her work and use of time under guidance
  – work safely and in accordance with the professional code of conduct
  – follow the provided instructions and rules

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  03.09.2019 - 10.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 10 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Mervi Saarela

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  4 op

  Virtuaaliosuus

  4 op

  Arviointiasteikko

  H-5

  Opiskelijan ajankäyttö ja kuormitus

  10 cr 270 h

•   Career Planning: Tools for Professional Development R0235-3001 19.08.2019-31.07.2020  2 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - plan his/her own studies and professional development from the perspective of career planning and working life
  - use different learning methods and tools successfully to support studies
  - assess his/her learning abilities and her/his role in a team

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Oheismateriaaleista on koottu vinkit opintojakson Optima-työtilaan, jonne pääset opinnon alkaessa.

  Toteutustapa

  Opintojakson aikana orientoidut suunnittelemaan omaa työllistymistäsi ja kehittämään uranhallintataitojasi. Tunnistat itsellesi ominaiset oppimismenetelmät. Opinnoissa käsitellään seuraavia asioita:
  - Optiman käyttö
  - Opetussuunnitelmaan ja tutkintorakenteeseen tutustuminen
  - Itsensä johtaminen
  - Omat oppimistyylit
  - Opintojen suunnittelua
  - Laurean keskeisiä ohjeita
  Opintoihin sisältyvän ohjauksen tehtävä on herättää ajattelemaan erilaisia vaihtoehtoja, ei antaa valmiita ratkaisuja. Ohjattavana olet vastuussa omista päätöksistäsi ja urasi suunnasta. HOPS-keskustelut käydään joko henkilökohtaisesti tai tavoitteellisissa pienryhmissä.Opintojakson aikana saat opettajatuutorilta myös neuvontaa opintojen käytänteisiin liittyen.
  Opintojakson aikana tiedottamisessa käytetään Optimaa, joten varmistathan, että sallit järjestelmästä tulevat viestit. Jotta opintojakson ohjaus, neuvonta ja viestintä olisi sujuvaa, käytäthän Optiman keskustelualuetta kaikissa sellaisissa kysymyksissä ja asioissa, jotka eivät edellytä kaksinkeskistä kommunikaatiota ohjaajan kanssa. Henkilökohtaisissa asioissa voit olla yhteydessä sähköpostitse, puhelimitse tai sopia tapaamisen.

  Arviointimenetelmät ja arvioinnin perusteet

  Opintojakso arvioidaan hyväksytty/hylätty. Hyväksytyn suorituksen edellytys on tehtävien tekeminen annetussa aikataulussa siten, että niistä näkyy perehtyminen aiheeseen sekä oma ajattelu.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  19.08.2019 - 31.07.2020

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 2 op

  Ryhmä(t)

  • HMA219SN

  Opettaja(t)

  Sebastian King, Juhani Kettunen

  Lisätietoja opiskelijoille

  Toteutussuunnitelmaa täsmennetään vielä ennen opintojen alkua. Asioiden käsittelyssä on tarkoituksenmukaista hyödyntää eri tapahtumia, jotka eivät näy toteutuksen aikatauluissa.

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

  Opiskelijan ajankäyttö ja kuormitus

  Arvio työtuntien jakautumisesta opintojaksolla (yht. 54h):
  - Orientaatioviikko 10h
  - HOPS-keskustelut 4h valmistautumisineen
  - Tehtävät ja ohjaukselliseen toimintaan osallistuminen 40h

  Arviointikriteerit

  Hyväksytty / Hylätty

  Opintojakso arvioidaan hyväksytty/hylätty. Hyväksytyn suorituksen edellytys on tehtävien tekeminen annetussa aikataulussa siten, että niistä näkyy perehtyminen aiheeseen sekä oma ajattelu.

•   Career Planning: Work Search and Work in the Future R0236-3001 01.08.2019-31.07.2020  2 op  (HMA218SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - develop him/herself as an expert of his/her professional field and to plan his/her career
  - describe his/her competences by using a portfolio and job application documents
  - recognize existing career opportunities in the internationalizing labour market
  - network with other actors in the field and understands his/her network and the possibilities of network co-operation

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Arviointimenetelmät ja arvioinnin perusteet

  The study unit is assessed as a Pass or a Fail. A pass requires that you complete the assignments according to the given timetable, demonstrating your familiarisation with the subject as well as your own thinking.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.08.2019 - 31.07.2020

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 2 op

  Ryhmä(t)

  • HMA218SN

  Opettaja(t)

  Sebastian King, Sini Setälä

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Customer-Oriented Business Development and Marketing A9480-3002 27.01.2020-11.05.2020  10 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to:
  - evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
  - develop customer-oriented business models and processes
  - develop customer-oriented products and services
  - choose the right marketing measures for different target groups

  ---

  Vastuuhenkilön nimi

  Ove Backlund

  Toteutusmuoto

  90% Lähiopetus, 10% Etäopetus

  Oppimateriaali ja suositeltava kirjallisuus

  E.g
  Finch, Brian. 2013. How to write a business plan. Kogan Page.
  Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
  Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
  Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.

  Toteutustapa

  Lectures, develoment of a business plan, work life project with a company, presentations in class.
  The assigments and the project are made in teams.

  Arviointimenetelmät ja arvioinnin perusteet

  BACHELOR'S DEGREE INITIAL STAGE STUDENTS
  EXCELLENT
  grade 5
  Students are able to:
  • Apply professional concepts expertly.
  • Comply with occupational safety instructions responsibly and independently.
  • Justify activities using research knowledge.
  • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
  • Select the appropriate techniques and models for activities, and justify the choices.
  • Act in customer-oriented ways and according to the situation.
  • Promote group activities.
  • Able to critically apply ethical principles in the subject field in one's conduct and tasks.
  GOOD
  grade 3
  Students are able to:
  • Apply professional concepts systematically.
  • Apply occupational safety instructions in their activities.
  • Justify, compare and analyse their activities using general guidelines.
  • Able to cope independently in different tasks in each operating environment.
  • Apply acquired techniques and models diversely.
  • Act professionally in customer situations.
  • Work in a group in line with objectives.
  • Justify their activities in accordance with ethical principles..
  SATISFACTORY,
  grade 1
  Students are able to:
  • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
  • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
  • Comply with rules and instructions, and justify their activities using provided instructions.
  • Act appropriately under guidance.
  • Use acquired techniques and models.
  • Take customers into account in their actions.
  • Act as group members.
  • Act in accordance with ethical principles

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  27.01.2020 - 11.05.2020

  Ilmoittautumisaika

  25.11.2019 - 01.12.2019

  Opintopistemäärä

  • 10 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sini Setälä, Ove Backlund

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  5 op

  Virtuaaliosuus

  1 op

  Työelämäyhteistyö ja/tai TKI

  1. Development of a Business plan and Canvas for own business idea
  2. Company project Y4Works: Employment programmes

  Sisältö ja sen jaksotus

  Week 5 Course introduction, team building
  Week 6 Business plan lectures
  Week 7 Business plan lectures. Project company presentation
  Week 8 Marketing, Canvas lectures
  Week 9 Buying behavior, Internal marketing lectures
  Week 10 Business idea discussions
  Week 11 Team proposals to project company
  Week 12 Independent working
  Week 13 Business plan pitching to judges
  Week 14 Finishing Business plan + Canvas report
  Week 15 Company project
  Week 16 Easter holiday
  Week 17 Company project
  Week 18 Finishing company project report
  Week 19 Company project presentations

•   Initial Test in Swedish 00506-3003 19.08.2019-31.12.2019  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  At the beginning of their studies, all students who have English and/or Swedish qualifications on prior certificates required for studies at Laurea, or who have received previous instruction in English and/or Swedish take initial tests in these languages. The initial tests are the same for all fields of study and may only be taken once. Students who transfer between degrees within Laurea do not have to retake the test. The test is used to check the students’ starting level before language studies begin. Students who fail the test must take preparatory studies in the language at the start of their studies. Having passed the preparatory studies, students obtain credits for inclusion in elective studies.

  Lisätiedot

  At the beginning of their studies, all students who have Swedish qualifications on prior certificates required for studies at Laurea take initial test in Swedish, with the exception of those whose mother tongue or language of education is Swedish.

  ---

  Vastuuhenkilön nimi

  Annika Kirkkomäki

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  19.08.2019 - 31.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Ryhmä(t)

  • HMA219SN

  Opettaja(t)

  Annika Kirkkomäki

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

•   Management and Leadership A9482-3002 03.09.2019-17.12.2019  5 op  (HMA218SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - analyse and develop his/her activity as a member of the work community and a manager
  - apply labour legislation and collective agreements
  - analyse the work community and promote well-being at work

  ---

  Vastuuhenkilön nimi

  Sini Setälä

  Toteutusmuoto

  80% Lähiopetus, 20% Etäopetus

  Arviointimenetelmät ja arvioinnin perusteet

  BACHELOR'S DEGREE INITIAL STAGE STUDENTS

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  03.09.2019 - 17.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA218SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sini Setälä, Ove Backlund

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  3 op

  Virtuaaliosuus

  1 op

  Arviointiasteikko

  H-5

  Vaihtoehtoiset suoritustavat

  Normal recognition of prior learning and demonstration of competence are applied.

  Arviointikriteerit

  Tyydyttävä

  SATISFACTORY,
  grade 1
  Students are able to:
  • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
  • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
  • Comply with rules and instructions, and justify their activities using provided instructions.
  • Act appropriately under guidance.
  • Use acquired techniques and models.
  • Take customers into account in their actions.
  • Act as group members.
  • Act in accordance with ethical principles.

  Hyvä

  GOOD
  grade 3
  Students are able to:
  • Apply professional concepts systematically.
  • Apply occupational safety instructions in their activities.
  • Justify, compare and analyse their activities using general guidelines.
  • Able to cope independently in different tasks in each operating environment.
  • Apply acquired techniques and models diversely.
  • Act professionally in customer situations.
  • Work in a group in line with objectives.
  • Justify their activities in accordance with ethical principles..

  Kiitettävä

  EXCELLENT
  grade 5
  Students are able to:
  • Apply professional concepts expertly.
  • Comply with occupational safety instructions responsibly and independently.
  • Justify activities using research knowledge.
  • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
  • Select the appropriate techniques and models for activities, and justify the choices.
  • Act in customer-oriented ways and according to the situation.
  • Promote group activities.
  • Able to critically apply ethical principles in the subject field in one's conduct and tasks.

•   Placement 1 B0233-3002 19.08.2019-31.07.2021  15 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - apply into practice what he/she has learnt
  - analyse and structure the contents and methods of his/her work
  - participate with his/her input in the development work of a company’s practices and business processes
  - develop his/her business competencies
  - evaluate his/her competencies and their development

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  19.08.2019 - 31.07.2021

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 15 op

  Ryhmä(t)

  • HMA219SN

  Opettaja(t)

  Sebastian King, Juhani Kettunen

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Professional Communication Skills R0234-3003 06.01.2020-20.05.2020  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - communicate as a professional in field, specific tasks and intercultural contexts
  - produce effective spoken and written texts using an appropriate style and register
  - demonstrate knowledge of essential terminology needed in working life
  - apply principles of interpersonal and organizational communication

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Learning materials in Optima. See also:
  Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
  Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge.
  Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
  Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

  Toteutustapa

  Weekly contact sessions and homework/project assignments.
  The study unit contains work on the following themes:
  • communication models, applying a communication strategy
  • intercultural communication and communication styles
  • business writing: genre and style, the writing process, macro and micro features
  • persuasive communication in presentations, pitches and debates
  • building rapport and interpersonal communication in meetings and negotiations
  • revision of common business terms

  Arviointimenetelmät ja arvioinnin perusteet

  The final grade is based on the following:
  Vocabulary test 10%,
  Spoken communication 40%,
  Written communication 50%,
  All parts must be passed in order to complete the study unit.
  More detailed assessment criteria are given in the Optima workspace.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  06.01.2020 - 20.05.2020

  Ilmoittautumisaika

  25.11.2019 - 01.12.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sebastian King

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  H-5

  Vaihtoehtoiset suoritustavat

  By agreement with the lecturer

  Kansainvälisyys toteutuksella

  Development of intercultural competences is integrated into the study unit.

  Opiskelijan ajankäyttö ja kuormitus

  5 ECTS = 135 hours of work.

  Arviointikriteerit

  The student is unable to demonstrate a satisfactory understanding of key principles of effective business communication. He/she does not give evidence of sufficient ability to achieve straightforward communication objectives in the work-related situations practised on the course. Spoken and written language skills may be below the required level for the satisfactory production of everyday business messages.

  Tyydyttävä

  The student demonstrates an understanding of key principles of effective business communication. He/she is able to achieve straightforward communication objectives in common work-related situations and can vary his/her communication style according to the situation. Spoken fluency and language range are sufficient to cope with common work-related situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

  Hyvä

  The student demonstrates a good understanding of key principles of effective business communication. He/she is able to achieve communication objectives in common work-related situations with a degree of success and can adapt his/her communication style according to audience and context. Speech is fluent, with a relatively high degree of grammatical control and evidence of a wide range of vocabulary. Writing shows good control of grammar, lexis and style.

  Kiitettävä

  The student demonstrates an excellent understanding of key principles of effective business communication. He/she is able to communicate clearly, concisely and appropriately in common work-related situations, and is effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible and easy to understand, with evidence of a wide active vocabulary. Writing shows excellent control of grammar, lexis and style.

•   Profitable Business 1 R0232-3002 19.08.2019-31.12.2019  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - record business transactions in the accounting records
  - assess the profitability of an organization
  - use different management accounting techniques
  - compile financial reports to support decision making

  ---

  Vastuuhenkilön nimi

  Kaija Koivusalo

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  19.08.2019 - 31.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Juhani Kettunen, Kaija Koivusalo

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Profitable Business 2 A9483-3002 16.01.2020-23.04.2020  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - do bookkeeping for a small company using accounting software
  - prepare budgets to support decision making
  - make financial plans for a start-up company

  ---

  Vastuuhenkilön nimi

  Juhani Kettunen

  Toteutusmuoto

  80% Lähiopetus, 20% Etäopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  16.01.2020 - 23.04.2020

  Ilmoittautumisaika

  25.11.2019 - 01.12.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Juhani Kettunen, Kaija Koivusalo

  Yksikkö

  Korkeakouluyksikkö W

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Virtuaaliosuus

  1 op

  Arviointiasteikko

  H-5

•   Project Management and Communication R0238-3001 19.08.2019-31.12.2019  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - plan, implement and evaluate a practical project in multidisciplinary cooperation
  - work in an appropriate way in multicultural organisations and networks
  - acquire and use information to support development, and use ICT tools
  - communicate appropriately and in a goal-oriented way in the communication and documenting situations required by the project

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  80% Lähiopetus, 20% Etäopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Learning materials are provided in Optima. Also the following works will be consulted:
  Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
  Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
  Lock, D. 2013. Naked Project Management: the bare facts. Gower.
  Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.

  Toteutustapa

  During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
  The study unit contains work on the following topic areas:
  - Research and development in academic projects
  - Project planning, scheduling and risk management
  - Teamwork and collaboration
  - ICT tools for project management and documentation
  - Preparing project-related communications (project plan, project report and presentation)
  - Academic writing (referencing, style and tone, structure and organisation)

  Arviointimenetelmät ja arvioinnin perusteet

  The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Optima.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  19.08.2019 - 31.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sebastian King

  Lisätietoja opiskelijoille

  The project management part of the study unit is linked to work done on another study unit.

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Virtuaaliosuus

  1 op

  Arviointiasteikko

  H-5

  Toteutuksen tärkeät päivät

  The exam dates are offered during the contact sessions.
  - Project management exam
  - Office exam

  Opiskelijan ajankäyttö ja kuormitus

  5 credits = 135 hours of student`s work.

  Arviointikriteerit

  At least one of the assignments or exams of the study unit is not passed.

  Tyydyttävä

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.

  Hyvä

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.

  Kiitettävä

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.

•   Research and Development Methods R0239-3017 01.01.2020-30.05.2020  5 op  (HBA217SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - choose the proper methods for development project and give reasons for these choices
  - collect empirical data and analyse it
  - interpret empirical results and make conclusions based on them
  - recognizes the ethical point of view of the research and development work
  - evaluate the reliability and validity of research
  - apply the principles of research communication orally and in writing
  - draw up and interpret research and development reports

  ---

  Vastuuhenkilön nimi

  Lassi Tissari

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.01.2020 - 30.05.2020

  Ilmoittautumisaika

  25.11.2019 - 01.12.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HBA217SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Lassi Tissari

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

•   Ruotsin kielen kirjallinen taito 00635-3098 02.08.2019-29.02.2020  (HMA219SN) +-
  Lisätiedot

  Tämä opintojakso on ruotsin kielen kirjallisen taidon arvioinnin merkitsemistä varten.

  ---

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Suomi

  Ajoitus

  02.08.2019 - 29.02.2020

  Ilmoittautumisaika

  13.05.2018 - 19.05.2018

  Ryhmä(t)

  • HMA219SN

  Opettaja(t)

  Nina Niemelä

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Ruotsin kielen suullinen taito 00634-3101 01.08.2019-28.02.2020  (HMA219SN) +-
  Lisätiedot

  Tämä opintojakso on ruotsin kielen suullisen taidon arvioinnin merkitsemistä varten.

  ---

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Suomi

  Ajoitus

  01.08.2019 - 28.02.2020

  Ilmoittautumisaika

  13.05.2018 - 19.05.2018

  Ryhmä(t)

  • HMA219SN

  Opettaja(t)

  Nina Niemelä

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Swedish for Bachelors of Business Administration A9273-3001 12.09.2019-13.12.2019  5 op  (HRA219SN, ...) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - communicate in Swedish both orally and in writing in various field-specific work and communication tasks
  - take into consideration the special characteristics of the Nordic operating environment
  - communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

  Lisätiedot

  The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

  ---

  Vastuuhenkilön nimi

  Nina Niemelä

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  12.09.2019 - 13.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HRA219SN
  • HMA219SN

  Paikkoja

  20 - 30

  Opettaja(t)

  Nina Niemelä

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Understanding Customer Behaviour R0230-3002 19.08.2019-10.12.2019  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - define the factors that underlie customer actions, feelings and judgment processes
  - understand purchasing decisions from the perspective of the individual and the organization
  - analyze patterns and trends in customer behavior

  ---

  Vastuuhenkilön nimi

  Sini Setälä

  Toteutusmuoto

  80% Lähiopetus, 20% Etäopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
  Blythe, Jim. (2013). Consumer Behaviour. Sage.
  Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
  Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
  Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
  Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
  Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
  Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
  Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
  Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
  Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.

  Toteutustapa

  Contact classes, team work, individual work.

  Arviointimenetelmät ja arvioinnin perusteet

  BACHELOR'S DEGREE INITIAL STAGE STUDENTS
  EXCELLENT
  grade 5
  Students are able to:
  • Apply professional concepts expertly.
  • Comply with occupational safety instructions responsibly and independently.
  • Justify activities using research knowledge.
  • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
  • Select the appropriate techniques and models for activities, and justify the choices.
  • Act in customer-oriented ways and according to the situation.
  • Promote group activities.
  • Able to critically apply ethical principles in the subject field in one's conduct and tasks.
  GOOD
  grade 3
  Students are able to:
  • Apply professional concepts systematically.
  • Apply occupational safety instructions in their activities.
  • Justify, compare and analyse their activities using general guidelines.
  • Able to cope independently in different tasks in each operating environment.
  • Apply acquired techniques and models diversely.
  • Act professionally in customer situations.
  • Work in a group in line with objectives.
  • Justify their activities in accordance with ethical principles..
  SATISFACTORY,
  grade 1
  Students are able to:
  • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
  • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
  • Comply with rules and instructions, and justify their activities using provided instructions.
  • Act appropriately under guidance.
  • Use acquired techniques and models.
  • Take customers into account in their actions.
  • Act as group members.
  • Act in accordance with ethical principles.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  19.08.2019 - 10.12.2019

  Ilmoittautumisaika

  13.05.2019 - 26.05.2019

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sini Setälä

  Lisätietoja opiskelijoille

  Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
  During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
  The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  2 op

  Virtuaaliosuus

  1 op

  Toteutuksen tärkeät päivät

  Contact classes and deadlines.

Lukuvuosi 2020 - 2021

•   Business Environment in a Global Economy R0231-3007 24.08.2020-30.12.2020  5 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - recognize the different economic, social and ecological factors and megatrends affecting the global economy
  - explain the structure of the economy and the different economic policies in a global framework
  - describe the history and drivers of international trade
  - identify international actors in the global economy

  ---

  Vastuuhenkilön nimi

  Juhani Kettunen

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Suomi

  Ajoitus

  24.08.2020 - 30.12.2020

  Ilmoittautumisaika

  25.07.2020 - 23.08.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA220SN

  Opettaja(t)

  Juhani Kettunen

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Business Processes R0229-3006 01.08.2020-31.12.2020  10 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - recognize the opportunities, operators and networks in the business environment
  - define the functions, processes and IT systems of an organization
  - define the core and supporting processes of an organization
  - apply the concepts of value chain and customer driven value creation in process development
  - assess the financial and operational performance of logistics as part of the supply chain management

  ---

  Vastuuhenkilön nimi

  Mervi Saarela

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Suomi

  Ajoitus

  01.08.2020 - 31.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 10 op

  Ryhmä(t)

  • HMA220SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Mervi Saarela

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Career Planning: Work Search and Work in the Future R0236-3004 01.08.2020-31.07.2021  2 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - develop him/herself as an expert of his/her professional field and to plan his/her career
  - describe his/her competences by using a portfolio and job application documents
  - recognize existing career opportunities in the internationalizing labour market
  - network with other actors in the field and understands his/her network and the possibilities of network co-operation

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.08.2020 - 31.07.2021

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 2 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sebastian King, Juhani Kettunen

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Career Planning: Working Life Competences R0237-3001 01.08.2020-31.12.2020  1 op  (HMA218SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - describe the meaning of his/her general working life competences in the world of work
  - apply for a job using a portfolio amongst other things
  - apply his/her knowledge of employee rights and responsibilities for his/her employment

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Arviointimenetelmät ja arvioinnin perusteet

  The study unit is assessed as a Pass or a Fail. A pass requires that you complete the assignments according to the given timetable, demonstrating your familiarisation with the subject as well as your own thinking.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.08.2020 - 31.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 1 op

  Ryhmä(t)

  • HMA218SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sebastian King, Sini Setälä

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

•   Initial Test in Swedish 00506-3008 01.08.2020-30.12.2020  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  At the beginning of their studies, all students who have English and/or Swedish qualifications on prior certificates required for studies at Laurea, or who have received previous instruction in English and/or Swedish take initial tests in these languages. The initial tests are the same for all fields of study and may only be taken once. Students who transfer between degrees within Laurea do not have to retake the test. The test is used to check the students’ starting level before language studies begin. Students who fail the test must take preparatory studies in the language at the start of their studies. Having passed the preparatory studies, students obtain credits for inclusion in elective studies.

  Lisätiedot

  At the beginning of their studies, all students who have Swedish qualifications on prior certificates required for studies at Laurea take initial test in Swedish, with the exception of those whose mother tongue or language of education is Swedish.

  ---

  Vastuuhenkilön nimi

  Annika Kirkkomäki

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Suomi

  Ajoitus

  01.08.2020 - 30.12.2020

  Ilmoittautumisaika

  02.07.2020 - 31.07.2020

  Ryhmä(t)

  • HMA220SN

  Opettaja(t)

  Annika Kirkkomäki

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Management and Leadership A9482-3004 01.09.2020-01.12.2020  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - analyse and develop his/her activity as a member of the work community and a manager
  - apply labour legislation and collective agreements
  - analyse the work community and promote well-being at work

  ---

  Vastuuhenkilön nimi

  Ove Backlund

  Toteutusmuoto

  80% Lähiopetus, 20% Etäopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Bibliography:
  
  Strategy/Management/Leadership/HRM
  
  Robbins, Stephen P., Judge, Timothy A. 2016: Essentials of Organizational Behavior. Pearson, Harlow.
  Robbins, Stephen P., Judge, Timothy A. 2010: Organizational Behavior. Pearson, Harlow
  Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
  
  Well-being at Work:
  
  Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
  MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
  
  Internet:
  
  Pentti Sydänmaanlakka: Self-Leadership
  How Good Are You at Leading Yourself?
  eBooks, articles searched for the literature study

  Toteutustapa

  Lectures
  Teamwork
  Reports
  Powerpoint presentations
  Guest lecturers

  Arviointimenetelmät ja arvioinnin perusteet

  BACHELOR'S DEGREE INITIAL STAGE STUDENTS

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.09.2020 - 01.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sini Setälä, Ove Backlund

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  2 op

  Virtuaaliosuus

  1 op

  Arviointiasteikko

  H-5

  Vaihtoehtoiset suoritustavat

  Normal recognition of prior learning and demonstration of competence are applied.

  Työelämäyhteistyö ja/tai TKI

  Case company project

  Toteutuksen tärkeät päivät

  Week 36 Introduction, team building
  Week 39 DL Self-Leadership assigment
  Week 44 DL Literature study assignment
  Week 45 Literature study presentations, DL Wellbeing at work assignment
  Week 46 Literature study presentations
  Week 47 DL project report
  Week 48 Project report presentations
  Week 49 Project report presentations
  
  The schedule are subject to changes.

  Kansainvälisyys toteutuksella

  The course is suitable for exchange students.

  Sisältö ja sen jaksotus

  Week 36 Course introduction, team forming
  Week 37 Wellbeing at Work
  Week 38 Motivation and rewards
  Week 39 Self-Leadership
  Week 40 Self-Leadership
  Week 41 Strategic work
  Week 42 Management and Leadership
  Week 43 Organizational structure
  Week 44 Human resources Management
  Week 45 Literature study, team presentations
  Week 46 Literature study, team presentations
  Week 47 Independent project work
  Week 48 Project work, team presentations
  Week 49 Project work, team presentations
  
  The schedule is subject to changes.

  Arviointikriteerit

  Tyydyttävä

  SATISFACTORY,
  grade 1
  Students are able to:
  • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
  • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
  • Comply with rules and instructions, and justify their activities using provided instructions.
  • Act appropriately under guidance.
  • Use acquired techniques and models.
  • Take customers into account in their actions.
  • Act as group members.
  • Act in accordance with ethical principles.

  Hyvä

  GOOD
  grade 3
  Students are able to:
  • Apply professional concepts systematically.
  • Apply occupational safety instructions in their activities.
  • Justify, compare and analyse their activities using general guidelines.
  • Able to cope independently in different tasks in each operating environment.
  • Apply acquired techniques and models diversely.
  • Act professionally in customer situations.
  • Work in a group in line with objectives.
  • Justify their activities in accordance with ethical principles..

  Kiitettävä

  EXCELLENT
  grade 5
  Students are able to:
  • Apply professional concepts expertly.
  • Comply with occupational safety instructions responsibly and independently.
  • Justify activities using research knowledge.
  • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
  • Select the appropriate techniques and models for activities, and justify the choices.
  • Act in customer-oriented ways and according to the situation.
  • Promote group activities.
  • Able to critically apply ethical principles in the subject field in one's conduct and tasks.

•   Profitable Business 1 R0232-3007 11.01.2021-30.04.2021  5 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - record business transactions in the accounting records
  - assess the profitability of an organization
  - use different management accounting techniques
  - compile financial reports to support decision making

  ---

  Vastuuhenkilön nimi

  Kaija Koivusalo

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  11.01.2021 - 30.04.2021

  Ilmoittautumisaika

  23.11.2020 - 29.11.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA220SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Juhani Kettunen, Kaija Koivusalo

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Project Management and Communication R0238-3010 27.08.2020-26.11.2020  5 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - plan, implement and evaluate a practical project in multidisciplinary cooperation
  - work in an appropriate way in multicultural organisations and networks
  - acquire and use information to support development, and use ICT tools
  - communicate appropriately and in a goal-oriented way in the communication and documenting situations required by the project

  ---

  Vastuuhenkilön nimi

  Sebastian King

  Toteutusmuoto

  Lähiopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Learning materials are provided in Canvas. Also the following works will be consulted:
  Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
  Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
  Lock, D. 2013. Naked Project Management: the bare facts. Gower.
  Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.

  Toteutustapa

  During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
  The study unit contains work on the following topic areas:
  - Research and development in academic projects
  - Project planning, scheduling and risk management
  - Teamwork and collaboration
  - ICT tools for project management and documentation
  - Preparing project-related communications (project plan, project report and presentation)
  - Academic writing (referencing, style and tone, structure and organisation)

  Arviointimenetelmät ja arvioinnin perusteet

  The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Canvas.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  27.08.2020 - 26.11.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA220SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Ilona Rönkä, Riku Salmenkylä

  Lisätietoja opiskelijoille

  The project management part of the study unit is linked to work done on another study unit.

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  H-5

  Toteutuksen tärkeät päivät

  The exam dates are offered during the contact sessions.
  - Project management exam
  - Office exam

  Opiskelijan ajankäyttö ja kuormitus

  5 credits = 135 hours of student`s work.

  Arviointikriteerit

  At least one of the assignments or exams of the study unit is not passed.

  Tyydyttävä

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.

  Hyvä

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.

  Kiitettävä

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.

•   Research and Development Methods R0239-3003 01.08.2020-31.12.2020  5 op  (HMA218SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - choose the proper methods for development project and give reasons for these choices
  - collect empirical data and analyse it
  - interpret empirical results and make conclusions based on them
  - recognizes the ethical point of view of the research and development work
  - evaluate the reliability and validity of research
  - apply the principles of research communication orally and in writing
  - draw up and interpret research and development reports

  ---

  Vastuuhenkilön nimi

  Lassi Tissari

  Toteutusmuoto

  60% Lähiopetus, 40% Etäopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.08.2020 - 31.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA218SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Juhani Kettunen, Lassi Tissari

  Yksikkö

  Laurea-ammattikorkeakoulu

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Virtuaaliosuus

  2 op

•   Ruotsin kielen suullinen taito 00634-3096 01.08.2020-30.12.2020  (HMA220SN) +-
  Lisätiedot

  Tämä opintojakso on ruotsin kielen suullisen taidon arvioinnin merkitsemistä varten.

  ---

  Vastuuhenkilön nimi

  Annika Kirkkomäki

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Suomi

  Ajoitus

  01.08.2020 - 30.12.2020

  Ilmoittautumisaika

  02.07.2020 - 31.07.2020

  Ryhmä(t)

  • HMA220SN

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Service Business Management R0219-3023 01.08.2020-31.12.2020  5 op  (HMA219SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - use planning, analysis and decision-making tools and techniques in strategic planning
  - analyze financial statements and business reports and use them as a basis for decisions
  - make business decisions in various business contexts
  - apply data in decision making

  ---

  Vastuuhenkilön nimi

  Lauri Larjavaara

  Toteutusmuoto

  20% Lähiopetus, 80% Etäopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  01.08.2020 - 31.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA219SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Lauri Larjavaara

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  2 op

  Virtuaaliosuus

  4 op

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Study Skills and Professional Orientation YY00BN52-3021 24.08.2020-14.05.2021  2 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  Opiskelija osaa
  - suunnitella opintojaan huomioimalla aiemmin hankkimansa osaamisen ja alan tarjoamat työllistymismahdollisuudet
  - hahmottaa kansainvälisyyden merkitystä työelämässä
  - hahmottaa tarjolla olevat mahdollisuudet oman osaamisensa kehittämisessä
  - soveltaa erilaisia opiskelutapoja
  - arvioida omaa hyvinvointiaan ja sen merkitystä oman jaksamisensa kannalta
  - arvioida ohjaus- ja tuentarpeensa
  - arvioida ja kuvata omia vahvuuksiaan ja kehittymisen kohteitaan

  ---

  Vastuuhenkilön nimi

  Ilona Rönkä

  Toteutusmuoto

  Lähiopetus

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  24.08.2020 - 14.05.2021

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 2 op

  Ryhmä(t)

  • HMA220SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Ilona Rönkä

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  Hyväksytty/Hylätty

•   Swedish for Bachelors of Business Administration - Svenska för tradenomer A9273-3006 27.08.2020-31.12.2020  5 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - communicate in Swedish both orally and in writing in various field-specific work and communication tasks
  - take into consideration the special characteristics of the Nordic operating environment
  - communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

  Lisätiedot

  The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

  ---

  Vastuuhenkilön nimi

  Annika Kirkkomäki

  Toteutusmuoto

  Lähiopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Materiaali on kokonaisuudessaan Canvasissa.

  Toteutustapa

  Kontaktiopetusta ja runsaasti itsenäistä työskentelyä. Tarkempi ohjeistus Canvasissa.
  Lähiopetuksessa keskitytään sekä suullisen että kirjallisen kielitaidon kehittämiseen, kuitenkin niin, että suullisen osuus on lähiopetuksessa suurempi. Kirjallista taitoa kehitetään paljon myös itsenäisesti. Varaathan tarpeeksi aikaa itsenäiselle työlle, jotta pääset kehittämään kielitaitoasi mahdollisimman aktiivisesti opintojakson aikana.
  Tämä opintojakso vastaa täysin suomenkielisessä tarjonnassa olevaa opintojaksoa R0013 Svenska för tradenomer.

  Arviointimenetelmät ja arvioinnin perusteet

  Tradenomin tutkintotodistukseen kirjataan asetuksen edellyttämä arvosana toisen kotimaisen kielen suullisesta ja kirjallisesta kielitaidosta.
  Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
  Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
  Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
  Tradenomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
  arvosanat 4 – 5: hyvä taito
  arvosanat 1 – 3: tyydyttävä taito

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  27.08.2020 - 31.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA220SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Annika Kirkkomäki

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  Arviointiasteikko

  H-5

  Vaihtoehtoiset suoritustavat

  Aiemmin hankitun osaamisen näytöt annetaan ennen opintojakon alkua. Ota yhteys opintojakson opettajaan

  Toteutuksen tärkeät päivät

  Kirjallinen tentti
  Suullinen tentti

  Opiskelijan ajankäyttö ja kuormitus

  Opintojakso on 5 opintopistettä, työmäärältään 5 x 27 h = 135 h.
  Siitä on n. 20 h kontaktiopetusta + tentit. Itseopiskelun osuus 115 h, johon kannattaa varautua ennakkoon.
  Palautustehtäviä ja/tai lyhyempiä kirjoitustehtäviä on joka viikko. Myös suullisia palautustehtäviä.

  Arviointikriteerit

  https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Ruotsi_tasokuvaukset_suullinen.pdf
  
  https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Ruotsi_totasokuvaukset_kirjallinen.pdf

  Tyydyttävä

  Katso linkki yllä

  Hyvä

  Katso linkki yllä

  Kiitettävä

  Katso linkki yllä

•   Understanding Customer Behaviour R0230-3005 03.09.2020-10.12.2020  5 op  (HMA220SN) +-
  Opintojakson osaamistavoitteet

  The student is able to
  - define the factors that underlie customer actions, feelings and judgment processes
  - understand purchasing decisions from the perspective of the individual and the organization
  - analyze patterns and trends in customer behavior

  ---

  Vastuuhenkilön nimi

  Sini Setälä

  Toteutusmuoto

  Lähiopetus

  Oppimateriaali ja suositeltava kirjallisuus

  Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
  Blythe, Jim. (2013). Consumer Behaviour. Sage.
  Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
  Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
  Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
  Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
  Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
  Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
  Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
  Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
  Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.

  Toteutustapa

  Contact classes, team work, individual work.

  Arviointimenetelmät ja arvioinnin perusteet

  BACHELOR'S DEGREE INITIAL STAGE STUDENTS
  EXCELLENT
  grade 5
  Students are able to:
  • Apply professional concepts expertly.
  • Comply with occupational safety instructions responsibly and independently.
  • Justify activities using research knowledge.
  • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
  • Select the appropriate techniques and models for activities, and justify the choices.
  • Act in customer-oriented ways and according to the situation.
  • Promote group activities.
  • Able to critically apply ethical principles in the subject field in one's conduct and tasks.
  GOOD
  grade 3
  Students are able to:
  • Apply professional concepts systematically.
  • Apply occupational safety instructions in their activities.
  • Justify, compare and analyse their activities using general guidelines.
  • Able to cope independently in different tasks in each operating environment.
  • Apply acquired techniques and models diversely.
  • Act professionally in customer situations.
  • Work in a group in line with objectives.
  • Justify their activities in accordance with ethical principles..
  SATISFACTORY,
  grade 1
  Students are able to:
  • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
  • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
  • Comply with rules and instructions, and justify their activities using provided instructions.
  • Act appropriately under guidance.
  • Use acquired techniques and models.
  • Take customers into account in their actions.
  • Act as group members.
  • Act in accordance with ethical principles.

  Opetuskieli/-kielet

  Englanti

  Ajoitus

  03.09.2020 - 10.12.2020

  Ilmoittautumisaika

  18.05.2020 - 24.05.2020

  Opintopistemäärä

  • 5 op

  Ryhmä(t)

  • HMA220SN

  Paikkoja

  20 - 40

  Opettaja(t)

  Sini Setälä

  Lisätietoja opiskelijoille

  Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
  During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
  The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.

  Yksikkö

  Laurea Leppävaara, liko

  Koulutus

  HMA Degree Programme in Service Business Management, Laurea Leppävaara

  Toimipiste

  Laurea Leppävaara

  T&K osuus

  2 op

  Arviointiasteikko

  Hyväksytty/Hylätty

  Toteutuksen tärkeät päivät

  Contact classes and deadlines.