Valitse opetussuunnitelma opintojen aloitusvuoden ja polun mukaan.
Sini Setälä
80% Lähiopetus, 20% Etäopetus
Literature:
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Bazerman, Max H. & Moore, Don A. (2013) Judgment in Managerial Decision Making. Wiley.
Kahnemann, Daniel. (2011). Thinking Fast and Slow. Penguin Books.
Thaler, Richard H. (2015). Misbehaving. The Making of Behavioral Economics. W.W. Norton & Company Inc.
Thaler, Richard H. & Sustein, Cass R. (2008). Nudge. Improving Decisions, about Health, Wealth, and Happiness. Yale University Press.
Please visit the Laurea library to find more information on this topic.
Articles:
Kahnemann, Daniel & Tversky, Amos. (1974) Judgment under Undercertainty: Heuristics and Biases. Science. New Series. Vol. 185, No. 4157 (Sept. 27, 1974), pp. 1124-1131
Thaler, Richard H. (2008). Mental Accounting and Consumer Choice. Marketing Science. Vol. 27, No. 1. January-February 2008, pp. 15-25
From the net:
How You Really Make Decisions
Barry Schwartz: The Paradox of Choice
How Do People Really Make Choices
Dan Ariely: Are We in Control of Our Own Decisions?
Richard Thaler: Nudge - an overview
Richard Thaler: PBS News Hour
Mike Vaughan: How to Ask Better Questions
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
07.01.2019 - 14.06.2019
26.11.2018 - 02.12.2019
20 - 40
Sini Setälä
Behavioral economics assumes that people are boundedly rational actors with limited cognitive processing power and time, whose choices are influenced by the contexts in which decisions are embedded. (Samson, Behavioral Economics Guide 2017)
Behavioral economics takes into account the effects of psychological, social, cognitive, and emotional factors on economic decision making. During this course we will study them, discuss the role of rationality and emotions in purchasing decisions and seek to understand the mechanisms that define judgment processes.
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
1 op
Contact classes and deadlines.
Ritva Jäättelä
80% Lähiopetus, 20% Etäopetus
Parkin Michael: Economics. Global Edition 9th or subsequent edition. Pearson Education Ltd. (Chapters are partially utilised)
CH1 Introduction, CH3 Demand & Supply, CH 4 Elasticity, CH6 Government actions in markets, CH7 Global markets in action, CH17 Externalities
CH21 GDP, CH22 Monitoring jobs and inflation, CH26 Exchange rate and Balance of Payments, CH30 Fiscal policy, CH31 Monetary policy
Lectures & lecture materials, assignments, videos
Evaluation
The study unit will be evaluated based on your exam results, the circular economy- assignment and the country report. The country report will be created in teams.
Your activity during the course will get you up to 15 % of total points
1. Circular economy-assignment max 10 points
2. Exam max 45 points (20+25)
3. Country Report max 30 points
4. Activity points, based on attendance and assignments 15 points
Deadlines are to be followed. Participation in the team presentation session is an important part of sharing and co-learning. Absense, even partial, will decrease your report points (individually).
The assignment specific assessment criteria will be specified in the instructions
Assessment / Grades
Excellent 81 - 100 p
Very good 71 - 80 points
Good 61 - 70 points
Very satisfactory 51 - 60 points
Satisfactory 41 - 50 points
Failed 0 - 40 points
Englanti
07.01.2019 - 10.05.2019
26.11.2018 - 06.01.2019
20 - 40
Ritva Jäättelä
Changes are possible in the course plan.
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
We will have joint lectures with Business IT- and Security Mgmt -groups, mainly on Wednesday-mornings at 8.30 - 11 (Note one exception on Monday 11.03.2018):
16.01.2019 08.30 - 11.00 Timo Introduction, Demand & Supply, Juhani Kettunen
23.01.2019 08.30 - 11.00 Timo GDP, Harri Ruoslahti
30.01.2019 08.30 - 11.00 Timo Circular Economy, Ritva Jäättelä
13.02.2019 08.30 - 11.00 Timo Labour Markets & Inflation, Harri Ruoslahti
20.02.2019 08.30 - 11.00 Timo Exam, part 1
27.02.2019 08.30 - 11.00 Timo Economic Policy, Juhani Kettunen
11.03.2019 08.30 - 11.00 Timo Global Economy, Ritva Jäättelä
03.04.2019 08.30 - 11.00 Timo Exam, part 2
In addition to lectures, there will be 8 - 10 classes that normally will be held on Thursday mornings at 8.45 -11.15. See the schedule for updated information.
Additional contact sessions will be removed from the schedule before the course start.
If you do not pass the course, you will have two retake options on the official retake days.
6.6.2019 (registration 16.5. - 27.5.2019) and 5.9.2019 (registration 8.8. - 26.8.2019).
Mervi Saarela
90% Lähiopetus, 10% Etäopetus
Englanti
05.09.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Seppo Luode, Mervi Saarela
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
4 op
1 op
10 cr 270 h
50% Lähiopetus, 50% Etäopetus
Oheismateriaaleista on koottu vinkit opintojakson Optima-työtilaan, jonne pääset opinnon alkaessa.
Opintojakson aikana orientoidut suunnittelemaan omaa työllistymistäsi ja kehittämään uranhallintataitojasi. Tunnistat itsellesi ominaiset oppimismenetelmät. Opinnoissa käsitellään seuraavia asioita:
- Optiman käyttö
- Opetussuunnitelmaan ja tutkintorakenteeseen tutustuminen
- Itsensä johtaminen
- Omat oppimistyylit
- Opintojen suunnittelua
- Laurean keskeisiä ohjeita
Opintoihin sisältyvän ohjauksen tehtävä on herättää ajattelemaan erilaisia vaihtoehtoja, ei antaa valmiita ratkaisuja. Ohjattavana olet vastuussa omista päätöksistäsi ja urasi suunnasta. HOPS-keskustelut käydään joko henkilökohtaisesti tai tavoitteellisissa pienryhmissä.Opintojakson aikana saat opettajatuutorilta myös neuvontaa opintojen käytänteisiin liittyen.
Opintojakson aikana tiedottamisessa käytetään Optimaa, joten varmistathan, että sallit järjestelmästä tulevat viestit. Jotta opintojakson ohjaus, neuvonta ja viestintä olisi sujuvaa, käytäthän Optiman keskustelualuetta kaikissa sellaisissa kysymyksissä ja asioissa, jotka eivät edellytä kaksinkeskistä kommunikaatiota ohjaajan kanssa. Henkilökohtaisissa asioissa voit olla yhteydessä sähköpostitse, puhelimitse tai sopia tapaamisen.
Opintojakso arvioidaan hyväksytty/hylätty. Hyväksytyn suorituksen edellytys on tehtävien tekeminen annetussa aikataulussa siten, että niistä näkyy perehtyminen aiheeseen sekä oma ajattelu.
Englanti
27.08.2018 - 21.06.2019
14.05.2018 - 31.05.2018
Sebastian King, Sini Setälä
Toteutussuunnitelmaa täsmennetään vielä ennen opintojen alkua. Asioiden käsittelyssä on tarkoituksenmukaista hyödyntää eri tapahtumia, jotka eivät näy toteutuksen aikatauluissa.
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
Hyväksytty/Hylätty
Arvio työtuntien jakautumisesta opintojaksolla (yht. 54h):
- Orientaatioviikko 10h
- HOPS-keskustelut 4h valmistautumisineen
- Tehtävät ja ohjaukselliseen toimintaan osallistuminen 40h
Opintojakso arvioidaan hyväksytty/hylätty. Hyväksytyn suorituksen edellytys on tehtävien tekeminen annetussa aikataulussa siten, että niistä näkyy perehtyminen aiheeseen sekä oma ajattelu.
Ove Backlund
80% Lähiopetus, 20% Etäopetus
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
22.01.2019 - 30.04.2019
26.11.2018 - 02.12.2018
20 - 40
Sini Setälä, Ove Backlund
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
8 op
2 op
Annika Kirkkomäki
Lähiopetus
Englanti
20.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Annika Kirkkomäki
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
Annika Kirkkomäki
Lähiopetus
Englanti
20.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Annika Kirkkomäki
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
Sini Setälä
94% Lähiopetus, 6% Etäopetus
Englanti
01.08.2018 - 31.07.2020
15.05.2018 - 31.05.2018
Sini Setälä
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
3 op
1 op
Sini Setälä
94% Lähiopetus, 6% Etäopetus
Please enroll once you have found the placement and it has been approved by your placement coordinator.
Englanti
01.01.2019 - 31.12.2020
02.12.2018 - 31.12.2018
Sini Setälä
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
8 op
1 op
Sebastian King
80% Lähiopetus, 20% Etäopetus
Learning materials in Optima. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Weekly contact sessions and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms
The final grade is based on the following:
Vocabulary test 10%,
Spoken communication 40%,
Written communication 50%,
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Optima workspace.
Englanti
07.01.2019 - 14.06.2019
26.11.2018 - 02.12.2019
20 - 40
Sebastian King
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
By agreement with the lecturer
Development of intercultural competences is integrated into the study unit.
5 ECTS = 135 hours of work.
The student is unable to demonstrate a satisfactory understanding of key principles of effective business communication. He/she does not give evidence of sufficient ability to achieve straightforward communication objectives in the work-related situations practised on the course. Spoken and written language skills may be below the required level for the satisfactory production of everyday business messages.
The student demonstrates an understanding of key principles of effective business communication. He/she is able to achieve straightforward communication objectives in common work-related situations and can vary his/her communication style according to the situation. Spoken fluency and language range are sufficient to cope with common work-related situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.
The student demonstrates a good understanding of key principles of effective business communication. He/she is able to achieve communication objectives in common work-related situations with a degree of success and can adapt his/her communication style according to audience and context. Speech is fluent, with a relatively high degree of grammatical control and evidence of a wide range of vocabulary. Writing shows good control of grammar, lexis and style.
The student demonstrates an excellent understanding of key principles of effective business communication. He/she is able to communicate clearly, concisely and appropriately in common work-related situations, and is effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible and easy to understand, with evidence of a wide active vocabulary. Writing shows excellent control of grammar, lexis and style.
Kaija Koivusalo
80% Lähiopetus, 20% Etäopetus
Englanti
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
0 - 30
Juhani Kettunen, Kaija Koivusalo
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
1 op
Kaija Koivusalo
80% Lähiopetus, 20% Etäopetus
Englanti
24.01.2019 - 14.06.2019
26.11.2018 - 02.12.2019
20 - 40
Juhani Kettunen, Kaija Koivusalo
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
80% Lähiopetus, 20% Etäopetus
Learning materials are provided in Optima. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Optima.
Englanti
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
20 - 40
Sebastian King, Riku Salmenkylä
The project management part of the study unit is linked to work done on another study unit.
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
The exam dates are offered during the contact sessions.
- Project management exam
- Office exam
5 credits = 135 hours of student`s work.
At least one of the assignments or exams of the study unit is not passed.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.
Annika Kirkkomäki
Lähiopetus
Suomi
01.08.2018 - 01.01.2019
26.11.2018 - 02.12.2018
Annika Kirkkomäki
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Annika Kirkkomäki
Lähiopetus
Suomi
01.08.2018 - 01.01.2019
26.11.2018 - 02.12.2018
Annika Kirkkomäki
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Annika Kirkkomäki
Lähiopetus
Hanska-Aare - Keränen- Lehtoviita - Pirttilä: Gå med vinst! Affärssvenska för högskolor. Edita. ISBN 978-951-37-6497-5
https://laurea.finna.fi/Record/laurus.84375
Sisältö:
• yrityksen toiminnot
• rekrytointi
• työelämäviestintä
• oman alan terminologia
Toteutustapa: Lähiopetus ja Optima
Ohjaus- ja viestintäkäytenteet:
- Optimaviestintä
- Ohjaus lähiopetuksen yhteydessä sekä kielipajassa vastaanottoaikoina
Tradenomin tutkintotodistukseen kirjataan asetuksen edellyttämä arvosana toisen kotimaisen kielen suullisesta ja kirjallisesta kielitaidosta.
Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
Tradenomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
arvosanat 4 – 5: hyvä taito
arvosanat 1 – 3: tyydyttävä taito
Englanti
06.09.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Annika Kirkkomäki
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
2 op
Aiemmin hankitun osaamisen näytöt annetaan ennen opintojakon alkua. Ota yhteys opintojakson opettajaan
Yritysten tai organisaatioiden viestinnän alanysointi ja raportointi suullisesti
Kirjallinen tentti
Suullinen tentti - ilmoitetaan opintojakson alussa
Annika Kirkkomäki
Lähiopetus
Materiaali on kokonaisuudessaan Optimassa
Kontaktiopetusta ja runsaasti itsenäistä työskentelyä. Tarkempi ohjeistus Optimassa.
Lähiopetuksessa keskitytään sekä suullisen että kirjallisen kielitaidon kehittämiseen, kuitenkin niin, että suullisen osuus on lähiopetuksessa suurempi. Kirjallista taitoa kehitetään paljon myös itsenäisesti. Varaathan tarpeeksi aikaa itsenäiselle työlle, jotta pääset kehittämään kielitaitoasi mahdollisimman aktiivisesti opintojakson aikana.
Tämä opintojakso vastaa täysin suomenkielisessä tarjonnassa olevaa opintojaksoa R0013 Svenska för tradenomer.
Tradenomin tutkintotodistukseen kirjataan asetuksen edellyttämä arvosana toisen kotimaisen kielen suullisesta ja kirjallisesta kielitaidosta.
Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
Tradenomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
arvosanat 4 – 5: hyvä taito
arvosanat 1 – 3: tyydyttävä taito
Englanti
15.01.2019 - 30.04.2019
26.11.2018 - 06.01.2019
20 - 40
Annika Kirkkomäki
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara, HRA Degree Programme in Safety, Security and Risk Management, Laurea Leppävaara
Laurea Leppävaara
2 op
Aiemmin hankitun osaamisen näytöt annetaan ennen opintojakon alkua. Ota yhteys opintojakson opettajaan
Yritysten tai organisaatioiden viestinnän alanysointi ja raportointi suullisesti
Kirjallinen tentti
Suullinen tentti - ilmoitetaan opintojakson alussa
Opintojakso on 5 opintopistettä, työmäärältään 5 x 27 h = 135 h.
Siitä on n. 20 h kontaktiopetusta + tentit. Itseopiskelun osuus 115 h, johon kannattaa varautua ennakkoon.
Palautustehtäviä ja/tai lyhyempiä kirjoitustehtäviä on joka viikko. Myös suullisia palautustehtäviä.
80% Lähiopetus, 20% Etäopetus
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
03.09.2018 - 11.12.2018
14.05.2018 - 31.05.2018
Sini Setälä
Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
The course grade is composed of three assignments which all need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.
Laurea Leppävaara, liko
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
3 op
1 op
H-5
Contact classes and deadlines.
The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.
Lähiopetus
Englanti
01.08.2019 - 31.07.2021
13.05.2019 - 26.05.2019
Lassi Tissari, Ove Backlund
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
Mervi Saarela
Lähiopetus
REQUIREMENT LEVEL I
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
5 THE STUDENT IS ABLE TO
– use professional concepts extensively
– compare and choose relevant information
– report and communicate in a professional manner
– work independently, using the skills and methods learned
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– anticipate his/her need for guidance
– promote the team’s work and team spirit
– manage his/her time appropriately, completing the agreed tasks at the required quality level
– work responsibly, applying the skills and methods learned
– plan and evaluate their work, taking safety and/or ethical aspects into consideration
3 THE STUDENT IS ABLE TO – use professional concepts in a consistent manner when explaining various work practices and situations
– gather information and use his/her knowledge basis
–report in the agreed manner
– work using the skills and methods learned
– engage in professional interaction with customers and/or co-operation partners and identify their needs
– take part in guidance and utilise it
– engage in goal-oriented work in a team
– plan and manage the progress of his/her work and use of time
– detect safety-related risks
– justify this/her actions in accordance with the professional code of conduct
H/1 THE STUDENT IS ABLE TO
– use essential professional concepts when explaining various work practices and situations
– search for information in different sources
– report
– work under guidance using the skills and methods learned
– interact with customers and/or co-operation partners
– receive guidance
– work as a member of a team
– plan the progress of his/her work and use of time under guidance
– work safely and in accordance with the professional code of conduct
– follow the provided instructions and rules
Englanti
03.09.2019 - 17.12.2019
13.05.2019 - 26.05.2019
20 - 40
Mervi Saarela
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
H-5
10 cr 270 h
Sebastian King
Lähiopetus
Oheismateriaaleista on koottu vinkit opintojakson Optima-työtilaan, jonne pääset opinnon alkaessa.
Opintojakson aikana orientoidut suunnittelemaan omaa työllistymistäsi ja kehittämään uranhallintataitojasi. Tunnistat itsellesi ominaiset oppimismenetelmät. Opinnoissa käsitellään seuraavia asioita:
- Optiman käyttö
- Opetussuunnitelmaan ja tutkintorakenteeseen tutustuminen
- Itsensä johtaminen
- Omat oppimistyylit
- Opintojen suunnittelua
- Laurean keskeisiä ohjeita
Opintoihin sisältyvän ohjauksen tehtävä on herättää ajattelemaan erilaisia vaihtoehtoja, ei antaa valmiita ratkaisuja. Ohjattavana olet vastuussa omista päätöksistäsi ja urasi suunnasta. HOPS-keskustelut käydään joko henkilökohtaisesti tai tavoitteellisissa pienryhmissä.Opintojakson aikana saat opettajatuutorilta myös neuvontaa opintojen käytänteisiin liittyen.
Opintojakson aikana tiedottamisessa käytetään Optimaa, joten varmistathan, että sallit järjestelmästä tulevat viestit. Jotta opintojakson ohjaus, neuvonta ja viestintä olisi sujuvaa, käytäthän Optiman keskustelualuetta kaikissa sellaisissa kysymyksissä ja asioissa, jotka eivät edellytä kaksinkeskistä kommunikaatiota ohjaajan kanssa. Henkilökohtaisissa asioissa voit olla yhteydessä sähköpostitse, puhelimitse tai sopia tapaamisen.
Opintojakso arvioidaan hyväksytty/hylätty. Hyväksytyn suorituksen edellytys on tehtävien tekeminen annetussa aikataulussa siten, että niistä näkyy perehtyminen aiheeseen sekä oma ajattelu.
Englanti
19.08.2019 - 31.07.2020
13.05.2019 - 26.05.2019
Sebastian King, Juhani Kettunen
Toteutussuunnitelmaa täsmennetään vielä ennen opintojen alkua. Asioiden käsittelyssä on tarkoituksenmukaista hyödyntää eri tapahtumia, jotka eivät näy toteutuksen aikatauluissa.
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Hyväksytty/Hylätty
Arvio työtuntien jakautumisesta opintojaksolla (yht. 54h):
- Orientaatioviikko 10h
- HOPS-keskustelut 4h valmistautumisineen
- Tehtävät ja ohjaukselliseen toimintaan osallistuminen 40h
Opintojakso arvioidaan hyväksytty/hylätty. Hyväksytyn suorituksen edellytys on tehtävien tekeminen annetussa aikataulussa siten, että niistä näkyy perehtyminen aiheeseen sekä oma ajattelu.
Sebastian King
Lähiopetus
The study unit is assessed as a Pass or a Fail. A pass requires that you complete the assignments according to the given timetable, demonstrating your familiarisation with the subject as well as your own thinking.
Englanti
19.08.2019 - 21.12.2019
13.05.2019 - 26.05.2019
Sebastian King, Sini Setälä
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Sini Setälä
80% Lähiopetus, 20% Etäopetus
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
Englanti
03.09.2019 - 03.12.2019
13.05.2019 - 26.05.2019
20 - 40
Sini Setälä, Ove Backlund
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
3 op
1 op
H-5
Normal recognition of prior learning and demonstration of competence are applied.
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Sebastian King
Lähiopetus
Englanti
19.08.2019 - 31.07.2021
13.05.2019 - 26.05.2019
Sebastian King, Juhani Kettunen
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
Sebastian King
Lähiopetus
Learning materials in Optima. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Weekly contact sessions and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms
The final grade is based on the following:
Vocabulary test 10%,
Spoken communication 40%,
Written communication 50%,
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Optima workspace.
Englanti
06.01.2020 - 14.06.2020
25.11.2019 - 01.12.2019
20 - 40
Sebastian King
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
H-5
By agreement with the lecturer
Development of intercultural competences is integrated into the study unit.
5 ECTS = 135 hours of work.
The student is unable to demonstrate a satisfactory understanding of key principles of effective business communication. He/she does not give evidence of sufficient ability to achieve straightforward communication objectives in the work-related situations practised on the course. Spoken and written language skills may be below the required level for the satisfactory production of everyday business messages.
The student demonstrates an understanding of key principles of effective business communication. He/she is able to achieve straightforward communication objectives in common work-related situations and can vary his/her communication style according to the situation. Spoken fluency and language range are sufficient to cope with common work-related situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.
The student demonstrates a good understanding of key principles of effective business communication. He/she is able to achieve communication objectives in common work-related situations with a degree of success and can adapt his/her communication style according to audience and context. Speech is fluent, with a relatively high degree of grammatical control and evidence of a wide range of vocabulary. Writing shows good control of grammar, lexis and style.
The student demonstrates an excellent understanding of key principles of effective business communication. He/she is able to communicate clearly, concisely and appropriately in common work-related situations, and is effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible and easy to understand, with evidence of a wide active vocabulary. Writing shows excellent control of grammar, lexis and style.
Kaija Koivusalo
Lähiopetus
Englanti
19.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
20 - 40
Juhani Kettunen, Kaija Koivusalo
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
Sebastian King
80% Lähiopetus, 20% Etäopetus
Learning materials are provided in Optima. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Optima.
Englanti
19.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
20 - 40
Sebastian King
The project management part of the study unit is linked to work done on another study unit.
Laurea-ammattikorkeakoulu
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
The exam dates are offered during the contact sessions.
- Project management exam
- Office exam
5 credits = 135 hours of student`s work.
At least one of the assignments or exams of the study unit is not passed.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.
Sini Setälä
80% Lähiopetus, 20% Etäopetus
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
19.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
20 - 40
Sini Setälä
Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Laurea Leppävaara
2 op
1 op
Contact classes and deadlines.
