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Encountering the Customer and Professional Interaction (10 cr)

Code: SR00BO20-3004

General information


Enrollment

28.11.2022 - 04.12.2022

Timing

17.01.2023 - 27.04.2023

Number of ECTS credits allocated

10 op

Virtual proportion

3 op

RDI proportion

5 op

Mode of delivery

70 % Contact teaching, 30 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages

  • Finnish

Seats

20 - 60

Degree programmes

  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)

Teachers

  • Hanna Väätäjä
  • Minna Anthoni

Teacher in charge

Hanna Väätäjä

Groups

  • SRV223KA
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K23, Tikkurila

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5