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Encountering the Customer and Professional Interaction (10 cr)

Code: SR00BO20-3002

General information


Enrollment

23.11.2020 - 29.11.2020

Timing

19.01.2021 - 19.04.2021

Number of ECTS credits allocated

10 op

Virtual proportion

2 op

RDI proportion

5 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages

  • Finnish

Seats

20 - 60

Degree programmes

  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)

Teachers

  • Hanna Väätäjä
  • Janika Lindström
  • Anu Hagman
  • Anu Lindström

Teacher in charge

Hanna Väätäjä

Groups

  • SRV221KA
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K21, Tikkurila

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Teaching methods

The students are able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Grading scale

H-5