Encountering the Customer and Professional Interaction (10 cr)
Code: SR00BO20-3001
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
14.01.2020 - 27.04.2020
Number of ECTS credits allocated
10 op
Virtual proportion
2 op
RDI proportion
5 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Tikkurila, sote
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
- Hanna Väätäjä
- Karoliina Nikula
- Eeva Järveläinen
- Anu Lindström
Groups
-
SRV220KASosionomikoulutus, rikosseuraamusala, monimuotototeutus, K20, Tikkurila
Learning outcomes
The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Teaching methods
The students are able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Grading scale
H-5