•   Professional Communication Skills R0234-3009 07.01.2021-31.07.2021  5 credits  (HMA220SN) +-
    Learning outcomes of the course
    The student is able to
    - communicate as a professional in field, specific tasks and intercultural contexts
    - produce effective spoken and written texts using an appropriate style and register
    - demonstrate knowledge of essential terminology needed in working life
    - apply principles of interpersonal and organizational communication
    Teacher in charge

    Ilona Rönkä

    Mode of delivery

    Face-to-face

    Learning materials and recommended literature

    Learning materials in Optima. See also: Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson. Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge. Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge. Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

    Teaching methods

    Weekly contact sessions and homework/project assignments.
    The study unit contains work on the following themes:
    • communication models, applying a communication strategy
    • intercultural communication and communication styles
    • business writing: genre and style, the writing process, macro and micro features
    • persuasive communication in presentations, pitches and debates
    • building rapport and interpersonal communication in meetings and negotiations
    • revision of common business terms

    Evaluation methods and criteria

    The final grade is based on the following:
    Vocabulary test 10%,
    Spoken communication 30%,
    Written communication 30%,
    Project work 30%
    All parts must be passed in order to complete the study unit.
    More detailed assessment criteria are given in the Optima workspace.

    Language of instruction
    • English
    Completion language(s)
    • English
    Timing

    07.01.2021 - 31.07.2021

    Enrollment period

    23.11.2020 - 29.11.2020

    Group(s)
    • HMA220SN
    Seats

    20 - 40

    Unit

    Laurea university of applied sciences

    Teacher(s)

    Ilona Rönkä

    Programme(s)

    Degree Programme in Service Business Management (HMA), Laurea Leppävaara

    Campus

    Laurea Leppävaara

    Evaluation scale

    H-5

    Alternative completion methods

    By agreement with the lecturer

    Internationality

    Development of intercultural competences is integrated into the study unit.

    Students workload

    5 ECTS = 135 hours of work.

    Location and time

    Leppävaara campus

    Evaluation criteria
    Satisfactory

    The student demonstrates an understanding of key principles of effective business communication. He/she is able to achieve straightforward communication objectives in common work-related situations and can vary his/her communication style according to the situation. Spoken fluency and language range are sufficient to cope with common work-related situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

    Good

    The student demonstrates a good understanding of key principles of effective business communication. He/she is able to achieve communication objectives in common work-related situations with a degree of success and can adapt his/her communication style according to audience and context. Speech is fluent, with a relatively high degree of grammatical control and evidence of a wide range of vocabulary. Writing shows good control of grammar, lexis and style.

    Excellent

    The student demonstrates an excellent understanding of key principles of effective business communication. He/she is able to communicate clearly, concisely and appropriately in common work-related situations, and is effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible and easy to understand, with evidence of a wide active vocabulary. Writing shows excellent control of grammar, lexis and style.