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Business Processes (10 cr)

Code: R0229-3009

General information


Enrollment

24.05.2021 - 30.05.2021

Timing

01.09.2021 - 17.12.2021

Number of ECTS credits allocated

10 op

RDI proportion

4 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, liko

Campus

Laurea Leppävaara

Teaching languages

  • English

Seats

20 - 40

Degree programmes

  • Degree Programme in Service Business Management (HMA), Laurea Leppävaara

Teachers

  • Seppo Luode
  • Mervi Saarela

Teacher in charge

Mervi Saarela

Groups

  • HMA221SN
    Degree Programme in Service Business Management, daytime studies, S21, Leppävaara

Learning outcomes

The student is able to
- describe the opportunities, operators and networks in the business environment*
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

*The verb 'recognize' has been replaced effective 1st of August 2024.

Learning materials and recommended literature

Pls. see Canvas

Co-operation with working life and/or RDI

Includes a LbD part with a case company chosen by the student team

Important dates

Pls. see Canvas

Students workload

Pls. see Canvas

Content and scheduling

Pls. see Canvas

Grading scale

H-5

Evaluation methods and criteria

REQUIREMENT LEVEL I
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
5 THE STUDENT IS ABLE TO
– use professional concepts extensively
– compare and choose relevant information
– report and communicate in a professional manner
– work independently, using the skills and methods learned
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– anticipate his/her need for guidance
– promote the team’s work and team spirit
– manage his/her time appropriately, completing the agreed tasks at the required quality level
– work responsibly, applying the skills and methods learned
– plan and evaluate their work, taking safety and/or ethical aspects into consideration
3 THE STUDENT IS ABLE TO
– use professional concepts in a consistent manner when explaining various work practices and situations
– gather information and use his/her knowledge basis
–report in the agreed manner
– work using the skills and methods learned
– engage in professional interaction with customers and/or co-operation partners and identify their needs
– take part in guidance and utilise it
– engage in goal-oriented work in a team
– plan and manage the progress of his/her work and use of time
– detect safety-related risks
– justify this/her actions in accordance with the professional code of conduct
H/1 THE STUDENT IS ABLE TO
– use essential professional concepts when explaining various work practices and situations
– search for information in different sources
– report
– work under guidance using the skills and methods learned
– interact with customers and/or co-operation partners
– receive guidance
– work as a member of a team
– plan the progress of his/her work and use of time under guidance
– work safely and in accordance with the professional code of conduct
– follow the provided instructions and rules