70% Face-to-face, 30% Distance learning
After completing this study unit the student is able to:
•recognize the opportunities, operators and networks in the business environment
•define the functions, processes and IT systems of an organization
•define the core and supporting processes of an organization
•apply the concepts of the value chain and customer driven value creation in process development
•assess the financial and operational performance of logistics as part of the supply chain management
The study unit consists of two parts Processes and Logistics
Processes goals and contents:
Customer value based process management is essential to efficient operations and profitability of any modern organisation. In order to remain competitive, the companies must continually thrive at improving their processes and balancing the three key process variables: quality, time and costs.
After this course you will be able to describe the core and supporting processes of an organisation and to understand how the processes, functions and systems are linked to each other. You will also learn to use Arter software for process analysis.
Processes part consists of an essay and exercises. 3 cr.
Logistics goals and contents:
The target is to to understand the impact of supply chain management as part of marketing strategy and to be able to assess the performance of logistics as part of the supply chain.
Logistics part consists of an exam and exercises, individual working. 3 cr.
There is also a company related assignment as a team work which combines these two parts: processes and logistics and includes RDI. 4 cr.
07.09.2020 - 07.12.2020
18.05.2020 - 24.05.2020
20 - 40
Laurea Leppävaara, liko
Mervi Saarela, Seppo Luode
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Co-operation with a company chosen by the student team
10 cr 270 h
At Leppävaara campus during day time and partly virtual. We start the study unit on Monday 7th September.
REQUIREMENT LEVEL I PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY H/1 THE STUDENT IS ABLE TO – use essential professional concepts when explaining various work practices and situations – search for information in different sources – report – work under guidance using the skills and methods learned – interact with customers and/or co-operation partners – receive guidance – work as a member of a team – plan the progress of his/her work and use of time under guidance – work safely and in accordance with the professional code of conduct – follow the provided instructions and rules
3 THE STUDENT IS ABLE TO – use professional concepts in a consistent manner when explaining various work practices and situations – gather information and use his/her knowledge basis –report in the agreed manner – work using the skills and methods learned – engage in professional interaction with customers and/or co-operation partners and identify their needs – take part in guidance and utilise it – engage in goal-oriented work in a team – plan and manage the progress of his/her work and use of time – detect safety-related risks – justify this/her actions in accordance with the professional code of conduct
5 THE STUDENT IS ABLE TO – use professional concepts extensively – compare and choose relevant information – report and communicate in a professional manner – work independently, using the skills and methods learned – take responsibility for interaction with customers and/or co-operation partners and for responding to their needs – anticipate his/her need for guidance – promote the team’s work and team spirit – manage his/her time appropriately, completing the agreed tasks at the required quality level – work responsibly, applying the skills and methods learned – plan and evaluate their work, taking safety and/or ethical aspects into consideration