Skip to main content

Service Business Management (5 cr)

Code: R0219-3042

General information


23.05.2022 - 29.05.2022


08.09.2022 - 19.11.2022

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

RDI proportion

2 op

Mode of delivery

Distance learning


Laurea Leppävaara, tiko


Laurea Virtual Campus

Teaching languages

  • English


40 - 50

Degree programmes

  • Degree Programme in Business Information Technology (NIA), Laurea Leppävaara


  • Lassi Tissari

Teacher in charge

Lassi Tissari


  • NIA220SA
    Degree Programme in Business Information Technology, virtual studies, S20, Leppävaara

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Teaching methods

Assessment of this study unit is based on exam (30%) and  team assignments (70%), and individual assignments which have to be passed (in business game and using information systems)
Exam is based on the textbooks 1 - 4 (chapters listed above) , lectures and the Business Simulation Game Documentation

Learning materials and recommended literature

Book 1
Strategic Management
M. Jeyarathmm. 2008. Global Media
eBook:, M.
Chapters: 1 The Strategic Management Process, 2. Missions and Goals, 5. Porter's Five Forces Model, 10. Strategy Formulation: At the Business Level, 11 Strategy Formulation: Functional Strategy
Book 2
Service Management: An integrated approach
Van Looy, B., Gemmel,P & Van Dierdonck, R. 2013. Essex:Pearson Education Limited.
Chpater 21: Defining Service Strategy (pdf document in Optima)
Book 3
The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making
Lita Epstein.2012. John Wiley & Sons, Incorporated
Chapters: Chapters 1 - 5
Book 4
Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. Vance, David E.
Published:New York : McGraw-Hill, 2002.
Chapters: 1 Financial Statements and Accounting Concepts, 2 Financial Ratios and Other Measures of Performance 15 Master Budgets and Vanriance Analysis

Alternative completion methods of implementation


Co-operation with working life and/or RDI


Content and scheduling

Lectures (at the beginning of the course)
Exam (online)
Business Simulation Game

Grading scale


Evaluation methods and criteria

grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.