•   Service Business Management R0219-3042 01.08.2022-31.12.2022  5 credits  (NIA220SA) +-
    Learning outcomes of the course
    The student is able to
    - use planning, analysis and decision-making tools and techniques in strategic planning
    - analyze financial statements and business reports and use them as a basis for decisions
    - make business decisions in various business contexts
    - apply data in decision making

    Teacher in charge

    Lassi Tissari

    Mode of delivery

    Distance learning

    Learning materials and recommended literature

    Book 1 Strategic Management M. Jeyarathmm. 2008. Global Media eBook: https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=3011305&query=Jeyarathmm, M. Chapters: 1 The Strategic Management Process, 2. Missions and Goals, 5. Porter's Five Forces Model, 10. Strategy Formulation: At the Business Level, 11 Strategy Formulation: Functional Strategy Book 2 Service Management: An integrated approach Van Looy, B., Gemmel,P & Van Dierdonck, R. 2013. Essex:Pearson Education Limited. Chpater 21: Defining Service Strategy (pdf document in Optima) Book 3 The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making Lita Epstein.2012. John Wiley & Sons, Incorporated Chapters: Chapters 1 - 5 eBook: https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=818089 Book 4 Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. Vance, David E. Published:New York : McGraw-Hill, 2002. Chapters: 1 Financial Statements and Accounting Concepts, 2 Financial Ratios and Other Measures of Performance 15 Master Budgets and Vanriance Analysis eBook: http://ebookcentral.proquest.com/lib/laurea/detail.action?docID=4655115

    Teaching methods

    Assessment of this study unit is based on exam (30%) and  team assignments (70%), and individual assignments which have to be passed (in business game and using information systems)
    Exam is based on the textbooks 1 - 4 (chapters listed above) , lectures and the Business Simulation Game Documentation

    Evaluation methods and criteria

    BACHELOR'S DEGREE INITIAL STAGE STUDENTS
    EXCELLENT
    grade 5
    Students are able to:
    • Apply professional concepts expertly.
    • Comply with occupational safety instructions responsibly and independently.
    • Justify activities using research knowledge.
    • Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
    • Select the appropriate techniques and models for activities, and justify the choices.
    • Act in customer-oriented ways and according to the situation.
    • Promote group activities.
    • Able to critically apply ethical principles in the subject field in one's conduct and tasks.
    GOOD
    grade 3
    Students are able to:
    • Apply professional concepts systematically.
    • Apply occupational safety instructions in their activities.
    • Justify, compare and analyse their activities using general guidelines.
    • Able to cope independently in different tasks in each operating environment.
    • Apply acquired techniques and models diversely.
    • Act professionally in customer situations.
    • Work in a group in line with objectives.
    • Justify their activities in accordance with ethical principles..
    SATISFACTORY,
    grade 1
    Students are able to:
    • Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
    • Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
    • Comply with rules and instructions, and justify their activities using provided instructions.
    • Act appropriately under guidance.
    • Use acquired techniques and models.
    • Take customers into account in their actions.
    • Act as group members.
    • Act in accordance with ethical principles.

    Language of instruction
    • English
    Timing

    01.08.2022 - 31.12.2022

    Enrollment period

    23.05.2022 - 29.05.2022

    Group(s)
    • NIA220SA
    Seats

    40 - 50

    Unit

    Laurea Leppävaara, tiko

    Teacher(s)

    Lassi Tissari

    Programme(s)

    Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

    Campus

    Laurea Virtual Campus

    RDI portion

    2 credits

    Virtual portion

    5 credits

    Evaluation scale

    Approved/Failed

    Alternative completion methods

    N/A

    Co-operation with working life and/or RDI

    N/A

    Content and scheduling

    Lectures (at the beginning of the course)
    Exam (online)
    Business Simulation Game

    Location and time

    Online - see reservations