Service Business Management (5 cr)
Code: R0219-3034
General information
Enrollment
24.05.2021 - 30.05.2021
Timing
10.09.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual proportion
2 op
RDI proportion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Laurea Leppävaara, liko
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Teachers
- Lauri Larjavaara
- Ove Backlund
Teacher in charge
Lauri Larjavaara
Groups
-
HMA220SNDegree Programme in Service Business Management, daytime studies, S20, Leppävaara
Learning outcomes
The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making
Teaching methods
Assessment of this study unit is based on exam and team assignments and individual assignments which have to be passed (in business game and using information systems)
Exam is based on the textbooks (list provided in Canvas), lectures and the Business Simulation Game Documentation
Content and scheduling
Lectures (at the beginning of the course)
Exam (online)
Business Simulation Game
Grading scale
H-5
Evaluation criteria, satisfactory (1-2)
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Evaluation criteria, good (3-4)
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
Evaluation criteria, excellent (5)
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.