Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly. Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.
Online course in Optima with team work emphasis. Individual tasks will be done during the course as well.
Mandatory Kick off at the Leppävaara campus 17.1.2020
The course starts with the indivudual assignment on Janauary 7th 2020.
Individual assignments: book reading, essay-writing and Quiz and other individual tasks by project phases, 30% , scale 1-5
Team assignment (service concept), 70% scale 1-5
Self- and peer assessment, instructor assessment.
The evaluation is based on Laurea's evaluation criteria level 2.
07.01.2020 - 21.04.2020
25.11.2019 - 01.12.2019
20 - 60
Laurea Leppävaara, service
Eeva Miettinen, Johanna Lunkka
Service design / design thinking
Service design process and tools
Customer Insight (Persona & Customer Journey)
Prototyping & testing
Business Model Canvas
HLA2 Liiketalouden koulutus, Laurea Leppävaara (Finnish)
Optional courses: Sprint & Project-based executions.
Normal recognition of prior learning and demonstration of competence are applied.
Service Design project for YIT - interesting challenge for improving YIT's consumer service concept during residential construction process.
Student teams (5-6 persons per team) will develop a service concept for YIT.
Study unit starts 7.1.2020. /Optima
Individual pre-assingment due 16.1.2020 /Optima
Kick-off day at Leppävaara campus 17.1.2020 (9-15)
Phase 1 feedback 18.2. / Zoom (17-18.30)
Phase 2 feedback 3.3. / Zoom (17-18.30)
Phase 3 feedback 17.3. / Zoom (17-18.30)
Phase 4 feedback 31.3. / Zoom (17-18.30)
Service pitches/prsesentations 14.4. / Zoom
Excecution in English.
The course is 10 ects which equals approximately 270 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.
Study unit consists of the following phases:
- Pre-assignment, which will be opened and informed to students prior to course start
- Service Design project kick-off day at the campus
-Online work in teams in the following phases:
*Map and Understand
*Forecast and Ideate
*Model and Evaluate
*Conceptualize and Influence (incl making of final presentations)
-Final presentations in Zoom online workspace.
The online course will be held between 7.1.-21.4. 2020.
Mandatory Kick off day will be held at the Leppävaara campus 17.1.2020 (9-15).
The course is in Optima learning platform.
Pre-assignments due during 7.1.-16.1.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis – report and communicate in a professional manner PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – act independently taking into account the operating environment – take responsibility for interaction with customers and/or co-operation partners and for responding to their needs TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – describe the significance of his/her actions for successful co-operation – describe his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – critically evaluate information and justify their actions with science-based knowledge PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – propose creative solutions at work – promote professional co-operation and enhance customer and partner relationships TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – act in a manner that promotes the team’s entrepreneurial and responsible approach to work -describe the development of his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact – anticipate needs of customers and/or co-operation partners TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – evaluate and develop the team’s entrepreneurial and responsible approach to work – evaluate the possibilities for utilising competence and plan his/her personal development and development of the team