Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3022
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
16.01.2020 - 20.05.2020
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, liko
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Teachers
- Eveliina Hytönen
- Veera Lassila
Teacher in charge
Veera Lassila
Groups
-
HLA220KNLiiketalouden koulutus, päivätoteutus, K20, Leppävaara
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Grading scale
H-5