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Competence in Customer Relationships and Projects (10 cr)

Code: R0212-3022

General information


Enrollment

25.11.2019 - 01.12.2019

Timing

16.01.2020 - 20.05.2020

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, liko

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)

Teachers

  • Eveliina Hytönen
  • Veera Lassila

Teacher in charge

Veera Lassila

Groups

  • HLA220KN
    Liiketalouden koulutus, päivätoteutus, K20, Leppävaara

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts

Grading scale

H-5