Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3015
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
27.08.2020 - 31.12.2020
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, liko
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Teachers
- Kirsi Maste
- Anne Martola
- Laura Salmi
Teacher in charge
Anne Martola
Groups
-
HLA220SNLiiketalouden koulutus, päivätoteutus, S20, Leppävaara
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Grading scale
Approved/Failed