Study Guide

Objectives

Having completed this study unit you will be able to:

• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes

Learning materials and recommended literature

The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.

Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Andersen, H. H., Nelson, I. & Ronex, K. 2021. Virtual facilitation: Create more engagement and impact. Chichester, West Sussex, United Kingdom: John Wiley & Sons.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.

Co-operation with working life and/or RDI

The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.

Important dates

There will be 4 contact sessions:
Thursday 29.9. (9–12)
Friday 21.10. (13–16)
Tuesdat 8.11. (17–20)
Friday 16.12. (9–16)

Grading scale

Approved/Failed