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Virtual Facilitation Skills for Service Development (5 cr)

Code: HY00BV21-3001

General information


23.05.2022 - 07.08.2022


01.08.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

RDI proportion

5 op

Mode of delivery

Distance learning


Korkeakouluyksikkö D /YAMK


Laurea Virtual Campus

Teaching languages

  • English


31 - 50

Degree programmes

  • Complementary competence, master’s studies in English (CYJ2), Generic studies
  • Complementary competence, Master’s studies (TYJ), Generic Studies


  • Jani Turku
  • Anna Salmi


  • CYJ22KJ
    Complementary competence (master’s studies in English), K22, Generic studies
  • TYJ22KJ
    Täydentävä osaaminen (yamk-tutkinto), K22, yhteiset opinnot


Having completed this study unit you will be able to:

• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes

Learning materials and recommended literature

The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.

Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Andersen, H. H., Nelson, I. & Ronex, K. 2021. Virtual facilitation: Create more engagement and impact. Chichester, West Sussex, United Kingdom: John Wiley & Sons.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.

Co-operation with working life and/or RDI

The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.

Important dates

There will be 4 contact sessions:
Thursday 29.9. (9–12)
Friday 21.10. (13–16)
Tuesdat 8.11. (17–20)
Friday 16.12. (9–16)

Grading scale