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Introduction to Service Design Process and Methods (2 cr)

Code: HY00BV13-3002

General information


23.05.2022 - 31.10.2022


01.08.2022 - 30.11.2022

Number of ECTS credits allocated

2 op

Virtual proportion

2 op

Mode of delivery

Distance learning


Korkeakouluyksikkö D, Tikkurila, liko


Laurea Virtual Campus

Teaching languages

  • English

Degree programmes

  • Complementary competence, master’s studies in English (CYJ2), Generic studies
  • Complementary competence, Master’s studies (TYJ), Generic Studies


  • Hanna-Kaisa Ellonen
  • Päivi Harmoinen

Scheduling groups

  • Open UAS (Size: 100. Open UAS: 100.)


  • CYJ22KJ
    Complementary competence (master’s studies in English), K22, Generic studies
  • TYJ22KJ
    Täydentävä osaaminen (yamk-tutkinto), K22, yhteiset opinnot

Small groups


Student is able to:
- understand the theoretical framework and key concepts of service design
- specify the key steps and methods of a typical design process (according to the Double Diamond model)

Teaching methods

Introduction to Service Design Process and Methods (1.8.-30.11.2022) is an online course taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual Quizzes.

- you can enroll on this "non-stop" course any time until 31.10.2022. The course is closed on 30.11.2022.
- enrollments will be approved once per week (on Mondays)
- assessments / grades are given once per month (at the end of each month), but if you have urgent needs e.g. related to the completion of your studies, please contact

Learning materials and recommended literature

Theoretical framework and key concepts: learning materials will be shared during the course.
Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.


Alternative completion methods of implementation


Co-operation with working life and/or RDI


Important dates

The course is available during 1.8.-30.11.2022
Course includes various tests to be taken individually at student’s own pace.

Students workload

2 cr includes 55 hours active work

Content and scheduling

The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
The contents of the course are organized in various folders, which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.

Grading scale


Evaluation methods and criteria

Assessment criteria of the individual tasks (Quizzes) and their value regarding the final grade will be published as an integral part of the course material. Scale 1-5.