•   Introduction to Service Design Process and Methods HY00BV13-3001 01.02.2022-31.07.2022  2 credits  (CYJ22KJ, ...) +-
    Learning outcomes of the course
    Student is able to:
    - understand the theoretical framework and key concepts of service design
    - specify the key steps and methods of a typical design process (according to the Double Diamond model)
    Teacher in charge

    Päivi Harmoinen

    Mode of delivery

    Distance learning

    Learning materials and recommended literature

    Theoretical framework and key concepts: learning materials will be shared during the course. Service Design methods & tools: Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly. Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

    Teaching methods

    Introduction to Service Design Process and Methods (1.2.-31.7.2022) is an online course taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual Quizzes.

    Note:
    - you can enroll on this "non-stop" course any time until 31.5.2022. The course is closed on 31.7.2022.
    - enrollments will be approved once per week (on Mondays)
    - assessments / grades are given once per month (at the end of each month), but if you have urgent needs e.g. related to the completion of your studies, please contact hanna-kaisa.ellonen@laurea.fi

    Evaluation methods and criteria

    Assessment criteria of the individual tasks (Quizzes) and their value regarding the final grade will be published as an integral part of the course material. Scale 1-5.

    Language of instruction
    • English
    Completion language(s)
    • English
    Timing

    01.02.2022 - 31.07.2022

    Enrollment period

    29.11.2021 - 31.05.2022

    Group(s)
    • CYJ22KJ
    • TYJ22KJ
    Unit

    Korkeakouluyksikkö D, Tikkurila, liko

    Small group(s)
    • Pienryhmä 1 (Size: 100. Open university: 100.)
    Teacher(s)

    Päivi Harmoinen, Hanna-Kaisa Ellonen

    Programme(s)

    Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies

    Campus

    Laurea Virtual Campus

    Virtual portion

    2 credits

    Evaluation scale

    H-5

    Alternative completion methods

    N/A

    Co-operation with working life and/or RDI

    N/A

    Important dates

    The course is available during 1.2.-31.7.2022
    Course includes various tests to be taken individually at student’s own pace.

    Students workload

    2 cr includes 55 hours active work

    Content and scheduling

    The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
    The contents of the course are organized in various folders, which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.

    Location and time

    Introduction to Service Design Process and Methods course (2cr) during 1.2.-31.7.2022 is an online implementation (MOOC) without any teacher-led sessions or team work.