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Facilitation Skills for Service Development (5 cr)

Code: A9392-3003

General information


Enrollment

24.05.2021 - 30.05.2021

Timing

01.08.2021 - 31.12.2021

Number of ECTS credits allocated

5 op

RDI proportion

2 op

Mode of delivery

Contact teaching

Unit

Korkeakouluyksikkö D /YAMK

Campus

Laurea Leppävaara

Teaching languages

  • English

Seats

20 - 35

Degree programmes

  • Complementary competence, master’s studies in English (CYJ2), Generic studies

Teachers

  • Jani Turku
  • Anna Salmi

Groups

  • CYJ21SJ
    Complementary competence (master's studies in English), S21, Generic studies

Learning outcomes

The student is able to
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive
- develop a basic facilitated workshop process with relevant tools and guidelines

Teaching methods

Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.

Learning materials and recommended literature

The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.

Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.

Co-operation with working life and/or RDI

The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project. The students may choose independently the worklife partner, but the course staff will also offer opportunities for collaboration with Laurea's RDI projects.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.

Important dates

There will be three contact days (9:00-16:30):
07.10.2021
28.10.2021
04.12.2021

Further information for students

The students must have basic knowledge of service design when enrolling to this study unit.

Grading scale

Approved/Failed

Evaluation methods and criteria

Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.