Service Design in Digital Context (5 cr)

Learning outcomes

The student is able to
- discuss how to create digital service and basics of interaction design
- use service design skills in designing digital service
- analyse clients digital strategy in the service design perspective
- work with co-workers and clients in co-creative digital service projects
- manage digital service design projects

Teaching methods

In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping.

This study unit will have three (3) contact days and group work. Also, this study unit requires active participation and work for the client cases. Hence, a student must be present and participate each contact session to complete this study unit successfully.

Students sign a Project Agreement with Laurea. The Intellectual Property Rights (IPR) will be transferred to the client. Students are allowed to include group work outcomes into their personal UX design portfolio.

On first day, students form small design teams (3-4 persons) to work with the client whose service is strongly delivered in digital channels. On last day, teams present their final group work and digital service prototype for the client.

In 2021 the client will be Bloxcar, a peer-to-peer car rental service
https://bloxcar.fi/en
https://support.bloxcar.fi/blog?lang=en

Contact sessions: Day 1: Thursday 2.9.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 2: Friday 12.11.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 3: Thursday 2.12.2021 09.00-16.30 Laurea Leppävaara 253

All three contact sessions are intent to be organised in Laurea Leppävaara campus. However, COVID-19 pandemic may influence to switch into Zoom environment. Students will be informed closer.

Employer connections

In 2021 the client will be Bloxcar, a peer-to-peer car rental service
https://bloxcar.fi/en
https://support.bloxcar.fi/blog?lang=en

Students work with a client to solve client's challenges in digital service context.

Exam schedules

Attendance to all three contact days are mandatory.

Contact days: Day 1: Thursday 2.9.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 2: Friday 12.11.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 3: Thursday 2.12.2021 09.00-16.30 Laurea Leppävaara 253

International connections

International student group

Completion alternatives

This study unit is once a year available, and there is no optional way to complete the study unit.

Student workload

5 ects credits = 135 hours (1 credit = 27 hours of work)
Group work and independent work - notice the timeline

Content scheduling

[If you are able to specify the content, please describe the content by using the vocabulary used in the world of work. From this field you should be able to find same words, which are being used in job postings. The field will be used in a service using AI to match studies, jobs and personal competences.]

Evaluation scale

H-5

Further information

This study unit is for the Master degree students only.

As students deepen their service design skills into digital context, the following completed and evaluated study units are prerequisites to enroll this study unit (or equivalent):

- A9299 Design Thinking (5 ects) / A9408 Methods of Service Design (5 ects) AND
- A9303 Service Design Process and Methods (5 ects) / A9457 Palvelumuotoilun prosessi ja menetelmät (10 ects)